Change & Engagement Lead

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**See yourself in our team**

The **Chief Data and Analytics Office (CDAO)**is responsible for enabling every corner of CommBank to use world-class data, AI and analytics technologies to reimagine experiences for our customers, communities and colleagues, to build a brighter future for all. This role sits in the CDAO Transformation and Change Centre of Excellence (CoE), reporting to the CoE Lead.

**About the role**

You will be supporting the Decision Science and Gen AI Domain and Practice teams to help drive the acceleration of AI adoption at every level of the bank to deliver better outcomes and experiences for our customers, communities and colleagues. This role will work very closely with the AI Acceleration Lead and Chapter Lead Transformation and Change AI to develop, implement and embed a communication strategy that supports the bank in harnessing the power of AI.

**Do work that matters**:

- Understand the stakeholders, people-related benefits, risks and impacts.
- Design, integrate and execute a multi-layered communication strategy and plan using a range of tactics and channels to drive AI adoption.
- Oversee brand architecture for AI communications - look, feel, tone and manner.
- Lead the development of AI communication tools and artefacts - strategic, tactical, operational.
- Support the change practitioners with tailored change communication, guiding the stakeholder message.
- Report on the effectiveness of the communication using metrics and data.
- Work alongside other CDAO CoE Communication Leads to connect and aggregate messaging for all stakeholders.
- Collaborate across the CDAO Transformation and Change CoE to help build an exceptional culture and drive knowledge sharing, learning and problem-solving.

**We’re interested in hearing from people who have**:

- Proven ability to develop and execute comprehensive communication strategies aligned with organisational goals, especially during periods of transformation.
- Exceptional written and verbal communication skills, able to simplify complex technical messages.
- Advanced knowledge of traditional and new communication and engagement methods, and an understanding of employee engagement and change management communications.
- Thought leadership, innovative approach, willing to try new tactics and methods. Curious mindset, consultative style.
- Strong organisational skills with proven ability to manage multi-channel communication plans, meet deadlines and prioritise tasks, easily transitioning between strategy and execution.
- Good understanding and experience with Agile methodologies.
- Experience with technology transformation projects, and existing knowledge of AI, data, analytics technologies (preferred).

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 13/02/2025

  • Amp Foundation Engagement Manager

    1 week ago

    Sydney, Australia AMP Limited Full time

    **AMP Foundation Engagement Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP we have the same origin...

  • Head of Business Partnering, Amp Bank

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** The Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank. The role engages closely with the...

  • Head Of 1st Line Risk- Amp Bank

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Get AI-powered advice on this job and more exclusive features.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances.Through upturns, downturns, recessions,...

  • Change Manager

    1 week ago

    Sydney, Australia AMP Full time

    Change Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Change Manager

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Amp Bank Customer Service Consultant Expression of

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** AMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians. Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of “helping people own...

  • Customer Engagement Marketing Manager

    2 days ago

    Sydney, Australia AMP Full time

    Customer Engagement Marketing Manager You know what's not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way... If you could create the best digital bank in Australia, what would it look...

  • Data Analytics Lead

    6 days ago

    Sydney, Australia AMP Full time

    Data Analytics Lead If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Producer & Agency Lead

    6 days ago

    Sydney, Australia AMP Full time

    Producer & Agency Lead If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Tech Support Lead

    2 days ago

    Sydney, Australia AMP Full time

    Tech Support Lead - IT Service Desk If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...