Market Research Account Director – Strategic CX and VOC

2 weeks ago

Sydney, New South Wales, Australia Resources Group Full time $120,000 - $180,000 per year

There is no better time to join this award-winning market research agency, interweaving the best in consultancy, behaviour, data, and technology. Taking on big client problems, they are renowned for their scientific approaches and consultative outcomes. They have a simple core purpose – to help businesses decide what to do next

Independently owned. Super agile. Exceptional thinkers. And what stands out is a very nurturing and caring, genuine culture. People get on well here and stick around as they find purpose in the work and long-term commitment to career development.

Things you will love about this role:

  • A highly collaborative team that loves brainstorming, winning research proposals and stellar insights reports
  • A highly engaged tier 1 client that genuinely listens and wants to partner.
  • The opportunity to learn new bespoke research methodologies
  • Harnessing the latest technology – in analysis, data visualisation, dashboards, and CX/VOC platforms
  • The opportunity to leverage your consulting skills, presenting and communicating the "so what" in a manner that the business leaders can grasp and act on with confidence
  • Ultimate workplace flexibility, additional holidays, generous paid parental leave, social and fun culture, and annual bonus

So, what will you have?

  • A proven track record in insights, with at least some time spent within a top-flight market research consultancy.
  • Experience working on CX and VOC programs.
  • Detail-oriented, with a commitment to delivering high-quality work.
  • A desire to lead a talented team of juniors who are keen to learn.
  • A passion for telling a story with numbers and strong skills in data analysis (Q or SPSS)
  • Able to build and nurture positive relationships with clients, your team, and suppliers.

To apply, please send your CV to Rowan Haylett at Resources Group at or call Rowan on

About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue chips across Australia, NZ and APAC.

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

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