Systems Technician

Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

•    Ongoing training and professional development opportunities

•    Collaborative and inclusive team environment

•    Exposure to cutting-edge defence training systems

•    Government-backed, long-term contract security

•    Inclusive and respectful workplace culture

•    Opportunities to work on critical national defence projects

•    Flexible work routine providing support to cover

Make an impact at Serco
As a Systems Technician based at HMAS Watson, you'll play a key role in maintaining and supporting advanced training systems for the Navy. Working closely with a collaborative team, you'll ensure operational readiness by maintaining simulator systems, diagnosing technical faults, and contributing to compliance standards.
As a Systems Technician in the Defence team, you'll make a positive impact by:

•    Supporting the Bridge Simulator and other advanced training systems

•    Carrying out preventative and corrective maintenance on training systems

•    Updating Asset and Task management data on the Maintenance Management System

•    Diagnosing faults in training systems, networks, and audiovisual equipment

•    Reporting system availability to Training Staff and Technical Lead

•    Ensuring network configuration control across all training systems

•    Providing onsite support to other remote sites

Serco is a place for you
You are a motivated IT professional who prides yourself on the ability to think outside the square and thrives on the challenge of diagnosing faults and providing solutions to ensure optimal performance.  You will be an excellent communicator, with the ability to work closely with non-IT stakeholders to be able to understand, analyse and solve problems. You are a respectful and professional person who demonstrates exceptional values in everything you do.  
To be successful in this role you'll have:

•    Degree or Diploma qualified in an IT discipline or Electrical Engineering background 

•    Previous work experience within a Defence environment is preferred however not essential 

•    Experience with Fault diagnosis of training systems, information systems, training networks and audio-visual equipment will be viewed favourably 

•    Flexible with availability with shifts covering 5am to midnight Monday to Friday.  

•    Excellent organisational and time management skills, including the ability to show initiative and work effectively under pressure in a fast-paced environment

•    Current and valid Driver's Licence is Essential to meet the travel requirements of the role 

•    Applicants must be Australian Citizens and meet eligibility requirements to obtain and maintain appropriate Defence Security clearances.

•    Strong problem-solving skills, along with an ability to work autonomously as well as working as a team. 

Experience with the following is essential:
5 Years experience in:

•    PC hardware maintenance

•    MS Windows desktop administration

•    Networking basics – configuration and diagnosis
      
Experience with the following will be highly desirable:

•    A recognised qualification in IT System Administration

•    CCNA or similar

•    Real-time simulation training systems

•    System Backups and Restoration

•    MS Server Administration

•    MS Windows security configuration

•    Ubuntu Desktop Administration

•    Networking - Switching and Routing

•    Active Directory - Domain Configuration Basics

•    Cabling Management

•    VMWare Basics – Configuration and Management

•    Hyper-V Basics - Configuration and Management

•    BIOS Modification
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.
By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.