AO4 Assessment Officer

6 days ago

Toowoomba, Queensland, Australia Public Sector People Full time $60,000 - $90,000 per year

Public Sector People are partnering with a State Government Department to recruit an Assessment Officer (A04) for their Regional Service Centre. This is a unique opportunity to contribute to the investigation, assessment, and determination of matters related to their services.

This role is located in Toowoomba and is a temporary contract.

Key Responsibilities:

  • Case Management: Process licensing, insurance, and dispute management matters, including the ability to decline claims, in accordance with delegation.
  • Audits and Investigations: Undertake performance audits of contractors and certifiers, investigate breaches of legislation administered by QBCC through compliance activities, and prepare reports/recommendations.
  • Policy and Legislation: Interpret and apply policy and legislation, ensuring adherence in all activities.
  • Research and Representation: Conduct research for cases and projects, represent QBCC in promotional and educational activities, and participate in hearings before the tribunal and courts as required.
  • Planning and Change Management: Contribute to planning and change management activities, making recommendations for improvements.
  • Industry Intelligence: Gather industry intelligence to ensure proactive service delivery.
  • Administrative Support: Undertake general administrative duties and support communication across QBCC networks.
  • Customer Service: Provide exceptional customer service to all staff of the Commission and external customers through various channels.

Candidate Attributes:

  1. Case Management Skills: Demonstrate research, decision-making, planning, and report writing skills for effective case management.
  2. Legislation and Policy: Apply, interpret, and provide advice on legislation and policy, ensuring compliance in all activities.
  3. Communication and Problem Solving: Utilize effective communication and problem-solving techniques to achieve innovation and deliver quality customer service.
  4. Team Collaboration: Contribute to the team to achieve outcomes and foster effective work relationships.

To apply for this role click "APPLY NOW"

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