Revenue Data Support Officer

Job description

Agency Department of Health Work unit Revenue Unit

Job title Revenue Data Support Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Darwin

Position number 27628 RTF Closing 24/11/2025

Contact officer Caroline Ashford, Senior Manager on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Provide NT Health specific data support to enable accurate and timely revenue processing and management in the Power Billing

and Revenue Collection (PBRC) system. Support includes monitoring and addressing data issues within PBRC and tailored user

training.

Context statement

Revenue is a key part of the financial sustainability of NT Health. PBRC is the billing system for patient related health services

provided by NT Health. To ensure ongoing efficient, transparent and consistent management of this revenue, it is necessary to

monitor, maintain and address data errors in a timely way.

Key duties and responsibilities

1. Monitoring reports, address exceptions in a timely manner and provide feedback and training to PBRC users where applicable.

2. Contribute to the smooth collection of revenue by uploading revenue files in a timely manner.

1. Support the Health Services with periodic auditing and follow up of rejected invoices, receipts, and inactivated customers,

regularly updating aspects of the billing system and investigating and following up issues as required.

4. Monitor, manage and respond to requests and issues from PBRC users, providing phone, email and remote resolution support

for known and documented errors and escalating more complex issues.

5. Apply knowledge of Health revenue and operations to assist the Department of Corporate and Digital Development (DCDD)

in reconciling complex payments with PBRC receipts if required.

6. Support the Business Analyst with user testing related to new releases and integration changes as required.

7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken

in order to ensure high quality, safe services, and workplaces.

Selection criteria

Essential

1. Experience in an accounts payable/accounts receivable environment with the ability to train staff in basic accounts related

matters.

2. Good analytical and problem-solving skills based on excellent attention to detail and initiative to undertake preliminary

exploration/investigation of issues.

3. Experience undertaking reconciliations and developing and monitoring reports.

4. Demonstrated high-level computer literacy, including Microsoft Excel and Word at an intermediate level and strong experience,

knowledge and ability in the use of computerised accounting systems.

5. Highly developed communication skills, both written and verbal, across a broad and varied stakeholder group, including the

ability to interact effectively with people with diverse cultures.

Desirable

1. Basic working knowledge of Government Accounting System (GAS) or ability to acquire.

2. Basic knowledge of xml or ability to acquire.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice

and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.