Field Service Fitter

About the Role

Whether you're kicking off your career or looking to take the next big step, we offer opportunities for our team to start something BIG (along with some seriously good perks).

We have an exciting opportunity for a Field Service Fitter to join our Townsville operations team These are permanent full-time positions working Monday to Friday.

What you'll be doing:

• Customer Satisfaction - Deliver high-quality maintenance and repairs to the highest standard, ensuring maximum customer satisfaction.
• Technical Accuracy - Use the latest service information systems, procedures, and specifications to carry out all tasks with precision.
• Quality Assurance - Take all reasonable steps to guarantee fault-free workmanship, following strict control guidelines to prevent rework.
• Timely Delivery - Complete all assigned tasks within required target times while maintaining safety and quality.
• Customer Communication - Keep customers informed on progress, especially regarding major repair or replacement decisions, ensuring transparency and trust.
• Genuine Parts Support - Promote and support the use of genuine parts, providing advice and guidance to customers when required.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

At Hastings Deering, our people are the heart of what we do. When you join our team, you'll benefit from:

• Competitive Pay & Benefits - Attractive remuneration package with additional allowances and company benefits, including a dedicated Field Service Allowance. Regular scheduled increases under current Enterprise Agreement.
• Employee Rewards - Access discounts, rewards, and incentive programs designed to recognise your contribution.
• Health & Wellbeing - Benefit from income protection insurance, free health checks, discounted private health insurance, and our Employee Assistance Program (EAP).
• Training & Development - Take advantage of tailored training, mentorship, and career development opportunities to support your growth.
• Supportive Team Culture - Join a diverse, inclusive, and collaborative team spread across Australia and internationally.

What you'll need

A successful teammate will have:

• Qualifications & Industry Experience - Relevant trade qualification with hands-on experience in earthmoving, construction, or quarrying.
• Technical Skills - Proven ability with electronic devices and familiarity with Caterpillar diagnostic and information systems (ET, VIMS, SIMSi, and SIS).
• Communication & Customer Service - Well-developed interpersonal skills with a strong focus on delivering excellent customer support.
• Teamwork & Independence - Ability to work effectively both autonomously and collaboratively as part of a team.
• Safety Commitment - Strong dedication to maintaining a safe workplace and following high safety standards.
• Resilience Under Pressure - Demonstrated ability to perform effectively during peak periods while maintaining quality standards.
• Desirable Experience - Previous OEM or dealership background will be highly regarded.

Interested? Here's What's Next:

If you're interested in growing your career with a large OEM, we'd love to hear from you

Apply Now - click the button below.

Enquiries:

Contact: Lily Dann - Senior Talent Acquisition Partner