Relationship Officer – Professional People Person

About UsDalekit has been kicking goals since 1997, manufacturing awnings, blinds, and roof systems that keep our customers cool, comfortable, and coming back for more. We're a proudly Australian-owned company with a knack for great products, happy clients, and coffee-fuelled conversations.

The Gig

You'll be the smiling face of Dalekit (and, when needed, the friendly voice on the other end of the phone) — the kind of person clients look forward to seeing, not the one they screen calls from. Your mission? Build unshakable relationships with our existing customers and charm new ones into joining the Dalekit family. Think diplomat for smooth dealings, detective for spotting opportunities, and party host for keeping the vibe positive. And don't stress about the technical nitty-gritty — we've got a crack team in the office who live for that stuff. You just bring the rapport, the energy, and the follow-through.

Updated this and expanded a little - let me know your thoughts?

What You'll Do (Besides Drink Coffee with Clients)

• Visit at least 12 existing customers each week — and roll out the red carpet for our top 10 (figuratively, unless you actually have one, in which case… bonus points). Minimum means minimum.
• Keep tabs on client birthdays, hobbies, and quirks (yes, we actually want you to know if they're into fishing or fancy cheese).
• Spot when a customer's sales dip, swoop in to fix it, and make them feel special again.
• Turn new enquiries into loyal customers faster than you can say "awning installation."
• Work with marketing to keep clients engaged, excited, and maybe a little bit addicted to us.
• Keep your customer diary detailed enough to put a soap opera writer to shame.
• Be our in-person brand ambassador — polite, professional, and able to leave clients with a smile.
• Deliver a weekly or fortnightly report that's clear, concise, and (preferably) written in words rather than interpretive dance. Include wins, challenges, client updates, and what's coming next — so we're all in the loop and no one has to play guess who.

Who You Are

• A people person who genuinely enjoys meeting new faces (and remembering their dog's name).
• A go-getter who wants to keep busy and be part of a company growing at a rate of knots???
• Organised enough to track client birthdays, growth trends, and meeting notes — without losing your laptop charger.
• Confident speaking with business owners, managers, and anyone in between.
• Skilled at turning small talk into big sales.
• A self learner, who can grow their knowledge by reading and asking questions.
• Happy to hit KPIs without needing a cattle prod.

How does this sound as replacement:

Who You Are

• You're a people person who not only enjoys meeting new faces but also remembers their dog's name (and maybe the dog's birthday, too).
• You've got go-getter energy and want to be part of a company growing faster than a toddler on red cordial.
• You're organised enough to keep track of client birthdays, sales trends, and meeting notes — all while somehow not losing your laptop charger in the process.
• You can talk comfortably with CEOs, tradies, receptionists, and everyone in between.
• You've mastered the fine art of turning small talk into big sales.
• You're a self-learner who's not afraid to read, ask questions, and occasionally Google "What does that mean?"
• You can smash your KPIs without someone standing behind you with a cattle prod (because, HR says no).

Perks & Pay

• $50,000 base + $10,000 car allowance (fuel card, mobile phone & laptop included).
• A job where "going out for coffee" is sometimes literally part of your KPI.
• The satisfaction of keeping clients happy and loyal.
• The occasional free lunch (and yes, you'll be expected to take the client).

The Fine Print Yes, there are reports, KPIs, and meetings. Yes, you'll need to know our products. Yes, you'll be expected to make us look good everywhere you go. But you'll also get variety, independence, and the backing of a team that's genuinely proud of what we do.

Ready to Apply? If you can mix professionalism with personality, sell without being pushy, and remember who prefers almond milk in their coffee — we want you.