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Rostering Coordinator
2 weeks ago
Are you highly organized, detail-oriented and great at problem solving?
We are looking for a Rostering Coordinator to join our dedicated team in providing quality client service and efficient workforce scheduling.
As a Rostering Coordinator your role will focus on supporting staff as their first line of contact and interacting with clients or their representatives. You will be responsible for ensuring that all shifts are filled in a professional, accurate, and timely manner which is vital for a positive client experience and service delivery.
Here, Rostering Coordinators work with the Rostering Manager and Care Consultants to match individual clients and their identified needs with appropriately skilled and qualified support workers to support clients to exercise choice and independence.
· Develop, maintain and manage staff/client rosters.
· Ensure rosters are cost-effective, the best skill match, compliant with regulatory requirements and meet service delivery standards.
· Monitor staff availability and manage last minute changes, including organizing cover for emergencies, cancellations and unplanned sick leave.
· Provide administrative support and reporting related to workforce management.
· Maintain client and staff records including obtaining feedback for continuous improvement.
· Provide clear information and direction to support workers in relation to services and supports.
· Contribute to organizational risk management within scope of role.
Qualification in a health/community related discipline.
Previous experience with rostering/scheduling.
Excellent communication skills and interpersonal skills with the ability to converse with individuals of culturally and linguistically diverse backgrounds.
Effective organizational skills including accurate and professional documentation.
Proficiency in rostering systems and Microsoft Office Suite (Word, Excel, Teams, Outlook).
A team player with a problem-solving attitude.
Our Agency has have built a strong reputation for providing high quality and compassionate in-home care services in Melbourne and surrounding regional centres. As a government approved provider, our dedicated team of care professionals offer a range of elderly care and disability support services tailored to the client's needs and preferences. Our mission is to ensure the clients remain supported, confident and comfortable at home, for longer.
Our team recognizes there is no one-size-fits-all approach to delivering quality care services, particularly within the home. We treat every client as an individual, and understand the importance of supporting their unique lifestyle, goals and preferences, to ensure they continue living a fulfilling life.
When you join our Agency, you are joining a tight-knit team of passionate and supportive care specialists making a difference to the lives of their clients and local community. As a member of our team, you will also benefit from:
· Hybrid work model
· Ongoing training and career opportunities for growth
· Be part of an organization that respects each person as an individual and value cooperation and collaboration
Job Type: Full-time
Pay: $30.00 – $33.00 per hour
Expected hours: No less than 38 per week
Application Question(s):
- What experience have you had or do you think you would bring in relation to the rostering position?
Work Authorisation:
- Australia (Required)
Work Location: In person
