Senior Technical Architect

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Job Category

Customer Success

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Our
Health & Life Sciences (HLS)
team partners with healthcare organizations across
public health, aged care, disability, and mental health
to deliver transformative digital experiences. We combine industry insight with Salesforce platform expertise to co-create solutions that improve access, safety, and patient-centered care.

Salesforce Industries (SFI) enhances our capabilities by providing
industry-aligned data models, prebuilt business processes, and digital components
across Health Cloud, Public Sector Solutions, and Human Services.
Role Description
We are looking for a
Senior Technical Architect
to join our growing HLS team. In this role, you will serve as a
solution design authority and technical leader
across complex digital health programs.

You will be responsible for architecting scalable, secure, and interoperable Salesforce solutions that align with both technical standards and healthcare-specific needs. This includes working closely with providers, government agencies, and partners to modernize clinical systems, patient portals, and case management workflows.

You must have
proven experience as a Salesforce Technical Architect
, with
relevant Salesforce Domain Architecture certifications
(e.g., Application Architect, System Architect). Experience in consulting—especially in multi-stakeholder and enterprise environments—is
highly valued
.

Your Impact

• Lead architecture for Salesforce implementations across healthcare, aged care, disability, or community services.
• Design solution architectures aligned with clinical workflows, funding models, and privacy/compliance frameworks.
• Guide delivery teams through technical governance, integration planning, and secure configuration practices.
• Translate complex business and regulatory requirements into solution roadmaps and architectural blueprints.
• Engage directly with CIOs, CMOs, architects, and technical stakeholders to shape strategic outcomes.
• Ensure designs comply with standards such as FHIR, HL7, ISO27001, My Health Record, and Support at Home reforms.
• Collaborate with product, engineering, and partner teams to validate architecture during delivery execution.
• Mentor junior consultants and contribute to practice growth through knowledge-sharing and innovation.
• Support pre-sales solutioning, proposals, and architecture assessments when required.

Basic Requirements

• 8+ years of enterprise software delivery experience, with at least 3+ years as a Salesforce Technical Architect.
• Salesforce Domain Architecture certifications required (e.g., Application Architect, System Architect).
• Proven experience leading technical architecture in healthcare programs (e.g., hospital, aged care, mental health, NDIS).
• Strong understanding of cloud architecture, data modeling, integrations, and platform security.
• Demonstrated ability to lead stakeholder engagement and communicate with both business and technical teams.
• Ability and willingness to travel across ANZ based on project needs.

Preferred Qualifications

• Prior consulting experience with enterprise customers and/or government health providers.
• Experience with Salesforce technologies: Health Cloud, OmniStudio, Service Cloud, MuleSoft, Public Sector Solutions.
• Additional Salesforce certifications (e.g., Health Cloud Accredited Professional, B2B/B2C Solution Architect).
• Familiarity with enterprise architecture frameworks — TOGAF certification strongly preferred.
• Experience with DevOps, CI/CD pipelines, and agile project delivery (e.g., SAFe).
• Knowledge of ANZ healthcare standards: Medicare, NDIS, Support at Home, My Health Record.
• Exposure to Salesforce Industries (SFI) and relevant accelerator kits.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.