IT and Network Technician

1 week ago

Bankstown NSW, Australia Recompute Full time $75,000 - $85,000 per year

We are seeking a proactive and detail-oriented Computer Network Technician to provide technical support to our staff and clients. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

Key Responsibilities:

  • Provide support for hardware, software, network, and system issues via phone, email, and in person.
  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
  • Install, configure, and update operating systems, applications, and security software.
  • Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications.
  • Support the rollout of new equipment and systems across the organisation.
  • Document support requests, issues, and resolutions using a ticketing system.
  • Maintain asset registers for IT hardware and software.
  • Provide basic training and guidance to staff on the use of ICT systems.
  • Escalate complex issues to senior IT staff or external providers when necessary.

Requirements:

  • Bachelor's in Information Technology or related field.
  • 3+ years of experience in Network support or help desk environment preferred.
  • Strong troubleshooting skills and ability to work through problems methodically.
  • Knowledge of Windows OS, and basic networking concepts.
  • Familiarity with remote desktop tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise tasks and manage time effectively.

Job Type: Casual

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

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