IT and Network Technician

2 days ago

Bankstown, Australia Recompute Full time

We are seeking a proactive and detail-oriented Computer Network Technician to provide technical support to our staff and clients. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

**Key Responsibilities**:

- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
- Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
- Support the rollout of new equipment and systems across the organisation.
- Document support requests, issues, and resolutions using a ticketing system.
- Maintain asset registers for IT hardware and software.
- Provide basic training and guidance to staff on the use of ICT systems.
- Escalate complex issues to senior IT staff or external providers when necessary.

**Requirements**:

- Bachelor’s in Information Technology or related field.
- 3+ years of experience in Network support or help desk environment preferred.
- Strong troubleshooting skills and ability to work through problems methodically.
- Knowledge of Windows OS, and basic networking concepts.
- Familiarity with remote desktop tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to prioritise tasks and manage time effectively.

Pay: $75,000.00 - $85,000.00 per year

Work Location: In person

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