Senior Work Order Coordinator

We currently have an opportunity for a Senior Work Order Coordinator to join our Government & Integrated Facilities Management team and play a key role in ensuring timely and high-quality completion of work orders that support essential services. Reporting to the Senior Team Leader, you'll help deliver high-quality outcomes that support our essential services.

This is a max term contract until July 2027

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Coordinate and manage all stages of the Work Order Management Lifecycle, ensuring timely resolution and closure.
• Liaise with Service Delivery Providers and internal stakeholders to meet contractual KPIs and improve service outcomes.
• Monitor and analyse work order trends, proactively identifying solutions to improve timeliness and efficiency.
• Maintain accurate documentation and escalate feedback or service issues to ensure continuous improvement.
• Represent Downer professionally in all forums and contribute to quarterly performance reviews and team collaboration.

What You'll Bring

• Strong experience in operational maintenance delivery and data analysis.
• Advanced computer literacy, particularly with Microsoft Office, and strong organisational skills.
• Proven ability to set priorities, solve problems, and deliver outcomes under pressure.
• A collaborative mindset with a commitment to safety, quality, and customer service.
• Time management skills are crucial ensuring high priority work orders are managed through to completion.
• Proactive approach is crucial to manage tight deadlines and coordinating tradespeople.
• Trades qualification would be advantageous, or experience within residential property maintenance.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We're proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• : healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.