Customer Service Officer

About the Role

We are looking for someone with extensive administration/reception experience who is able to provide amazing customer service even in the most challenging of circumstances.

This role will be responsible for making delightful first impressions and will have exceptional administration skills, phone manner, and have the ability to prioritise and manage multiple tasks at once while managing inquiries.

The successful candidate will find balancing day to day tasks easy with strong time management and organisational skills. As the first point of contact for all visitors to the site the CSO has a professional and friendly demeanour, even when dealing with a wide range of people, which can at times be challenging. Teamwork is paramount, as the site works closely to assist customers into quality employment.

This role is being offered on a full time, ongoing basis and will be located at our Rockingham site.

You'll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice.

About You

To be successful in the role you will be able to:

• Demonstrate experience in a busy reception or front of house role dealing with a wide range of members of the public;
• Demonstrate the ability to assist customers with resume writing;
• Demonstrate excellent administration skills, attention to detail and computer literacy; including competent with Microsoft Office Suite;
• Demonstrate strong verbal and written communication skills;
• Prove your ability to maintain a calm and professional approach when dealing with difficult situations;
• Demonstrate your ability to work with culturally or linguistically diverse people, ex-offenders, youth and disadvantaged groups; and
• Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable).

You will also be required to:

• Have intermediate to high level administrative skills including ability to type at a minimum of 30 wpm.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with over 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.