Customer Service Officer – Permanent Full-Time

16 hours ago

Cairns Queensland Australia Smartlynx Australia Pty Full time $60,000 - $80,000 per year

Welcome Aboard

Who We Are

SmartLynx Australia (formerly Skytrans), an Australian passenger airline and part of Avia Solutions Group, operates 13 regional aircraft specialising in Regular Public Transport (RPT), charter, and ACMI (Aircraft, Crew, Maintenance, Insurance) services across the Asia-Pacific. As the Group's first ACMI provider in Australia, SmartLynx Australia is supported by the world's largest ACMI fleet of 221 aircraft and 14,000 aviation professionals worldwide.

Who You Are

We are seeking a motivated, detail-oriented professional with a warm and approachable manner. You are a natural people person who thrives in dynamic environments and brings a flair for delivering outstanding customer service. You are looking for a role that is both meaningful and enjoyable, where your professionalism is matched by your passion for creating exceptional travel experiences.

What You Will Do

Based at Cairns Domestic Airport, you will play a vital front-line role in the passenger experience. This is a permanent, full-time position offering 38 hours per week, working Tuesday to Saturday, primarily on afternoon shifts.

Reporting to the Base Supervisor, your responsibilities will typically include:

  • Welcoming passengers and assisting with check-in, boarding, and transfers between the terminal and aircraft.
  • Managing flight paperwork, manifests, invoicing, cargo bookings, and other administrative duties.
  • Handling freight, animal transport, special requests (e.g. meals, wheelchairs), and coordinating fuel and equipment orders for remote stations.
  • Managing the operations on-call phone and email, and liaising with remote outstation agents to provide operational support and prepare outer port flight paperwork.
  • Ensuring the smooth dispatch and arrival of flights at Cairns Airport, while providing accurate and timely information to internal and external stakeholders.
  • Performing data entry and administrative tasks using Microsoft Office, AmeliaRES, and Air Maestro.

What you will bring

  • Minimum 2 years' experience in a customer-facing role
  • A strong sense of initiative and problem-solving ability
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a high-performing team
  • Strong attention to detail and administrative accuracy
  • Dangerous Goods Certificate, or willingness to obtain
  • Eligibility to obtain an Aviation Security Identification Card (ASIC)

Why Join SmartLynx Australia?

We are not just offering a job; we are offering a career path. Whether you want to grow your skills in operations, customer service, or broader aviation roles, we provide opportunities to advance and support your professional journey.

How to Apply:

If you have the skills and attributes, we are looking for (or thereabouts) we would love to hear from you. Please submit your application ensuring you have clearly addressed the selection criteria outlined above.

Please note: Due to the volume of applications received, only shortlisted candidates will be contacted. Applicants must be eligible to live and work in Australia as either a citizen or permanent resident and be able to attend and successfully pass pre-employment and continuing medical, drug and alcohol pathology screening. SmartLynx Australia is committed to equal opportunity employment through fair recruitment practices.

  • Customer Service Officer – Permanent Part-Time

    17 hours ago

    Cairns, Queensland , Australia Smartlynx Australia Pty Full time $40,000 - $60,000 per year

    Welcome AboardWho We AreSmartLynx Australia (formerly Skytrans), an Australian passenger airline and part of Avia Solutions Group, operates 13 regional aircraft specialising in Regular Public Transport (RPT), charter, and ACMI (Aircraft, Crew, Maintenance, Insurance) services across the Asia-Pacific. As the Group's first ACMI provider in Australia, SmartLynx...

  • Customer Service Officer

    1 week ago

    Cairns, Queensland, Australia SmartLynx Australia Full time $45,000 - $65,000 per year

    Welcome AboardWho We AreSmartLynx Australia (formerly Skytrans), an Australian passenger airline and part of Avia Solutions Group, operates 13 regional aircraft specialising in Regular Public Transport (RPT), charter, and ACMI (Aircraft, Crew, Maintenance, Insurance) services across the Asia-Pacific. As the Group's first ACMI provider in Australia, SmartLynx...

  • Administration Officer

    20 hours ago

    Cairns, Queensland , Australia Wuchopperen Health Service Full time $104,000 - $141,000 per year

    Administration Officer Permanent and casual positions availableBased in CairnsSalary: Wuchopperen Health Service Limited Enterprise Agreement (2023)Administration Grade 3: $66,737.65Casual rate : $41.53 – $44.29 per hour including casual loadingWuchopperen Health Service'Keeping Our Generations Growing Strong' Wuchopperen is a Community Controlled...

  • Customer Service Officer

    20 hours ago

    Cairns, Queensland, Australia Followmont Transport Full time $60,000 - $90,000 per year

    This is an Exciting opportunity for anyone wanting to join the Transport Industry or start their corporate career. This role would suit a proactive, organized, self-starter, that can bring a positive & enthusiastic energy to our close-knit team.Join the Followmont Transport Family as a Customer Service Office in our Cairns Depot today About this...

  • Customer Service Officer

    5 days ago

    Brisbane Airport, Queensland, Australia Secure Parking Pty Ltd. Full time $45,000 - $65,000 per year

    **Before you apply, are you: Energetic: You can tackle any situation with enthusiasm and determination. Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to...

  • Customer Service Officer

    16 hours ago

    Bowen Hills, Queensland , Australia Trilogy Care Pty Full time $43,750 - $60,000 per year

    Help Us Shape the Future of Aged CareTrilogy Care is growing fast and we're looking for exceptional customer service people to join us on our journey. This is your chance to be part of a rapidly expanding organisation where your work truly makes a difference every day.We're hiring casual team members until January, with strong potential to extend or...

  • Customer Solutions Advisor

    3 weeks ago

    Cairns, Australia TPG Telecom Full time

    At Vodafone, you could say we do ‘retail’ a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work. What you’ll be doing You’ll spend your time being a customer champion; discovering what our customers want and need and helping them...

  • Telstra Retail: Full Time Customer Service

    1 week ago

    Australia Telstra Business Technology Centre Perth South Full time $104,000 - $130,878 per year

    Employment TypePermanentClosing Date15 Oct :59pmJob TitleTelstra Retail: Full Time Customer Service & Sales Consultant CASTLE PLAZAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Service Officer

    7 days ago

    Cairns, Queensland, Australia Sea Swift Full time $60,000 - $80,000 per year

    Customer Service OfficerWe are seeking an enthusiastic and driven Customer Service Officer with the ability to go above and beyond providing exceptional customer focused logistic solutions in a fast-paced environment. What will you be doing: Respond to customer enquires either by telephone, email, or face to face with excellent verbal and written...

  • Customer Service Officer

    17 hours ago

    Mackay, Queensland , Australia Redimed Full time $45,000 - $65,000 per year

    RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:Pre-Employment MedicalsHealth Surveillance and...