Manager Service Capability and Performance

Our Executive and Ministerial Services Branch at Ministry of Health currently seeking a highly motivated Manager Service Capability and Performance to join our Branch in an ongoing (permanent) opportunity to be part of the team enriching health in millions of ways every day. This is a fantastic opportunity to contribute to high-profile areas

About this role

The Manager Service Capability and Improvement is a key member of the Executive and Ministerial Branch working across the Branch and with NSW Health stakeholders to drive improvements in service delivery to Health Ministers. The focus of this role is on leading initiatives to enhance the efficiency and effectiveness of business processes for all Ministerial products. The role identifies areas for improvement, developing and implementing solutions. The role also oversights capacity building initiatives to enable improved quality and timeliness outcomes across NSW Health.

Crown Clerk 11/12, starting salary from $149,739 - $173,174 plus Super and annual leave loading, with a 35-hour work week.

For more information, please read the full Role Description.

What you'll be doing

• Lead the uplift in government business related capability across NSW Health through the development and deployment of guidelines, training and templates for efficient and effective government processes.
• Influence design and champion the implementation of new systems and processes to ensure consistent standards of practice
• Lead the consolidation, improvement and streamlining of technology systems used across Executive and Ministerial Services, creating a unified, efficient platform that enhances collaboration, reduces manual handling.
• Leads efficiency and business process improvement through the development and deployment of business approaches that support work of Executive and Ministerial Services activities across Health. Exploring and utilising AI and data to drive process and performance improvement.
• Foster a client-focused mindset across the branch to anticipate stakeholder needs and deliver solutions that reduce the burden on client divisions
• Implement and maintain quality assurance measures and protocols to ensure high standards of content and processes are met in a high stake environment characterised by demanding deadlines and competing priorities.
• Build strong relationships with key stakeholders to critically assess practices for addressing government business issues and identify opportunities to enhance processes and procedures, in line with the Executive and Ministerial Services' commitment to continuous improvement.

About you

• Influence and Stakeholder Engagement: Proven experience building strong relationships and negotiating with senior executives, internal teams, and external stakeholders to achieve consensus and service improvements.
• Leadership and People Management: Experience leading, coaching, mentoring, and developing high-performing teams. Ability to define roles and responsibilities, set clear performance expectations, and manage individual and team outcomes while fostering a positive and inclusive team culture
• Project Management: Strong capability in planning, coordinating, and delivering multiple, simultaneous projects.
• Analytical and Problem-Solving: Skilled in gathering, interpreting, and applying data and insights to inform service improvements
• Customer-Focused Approach: Committed to designing and delivering high-quality, user-centric process and products that meet stakeholder needs.

How to apply

At The Ministry of Health, we want you to make the most of the opportunities you'll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) explaining your interest and motivation in applying for this role and highlighting your relevant skills.

Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.

Capability application tool | NSW Public Service Commission

For role related queries or questions contact Daniella Jurcevic on

If you do require any adjustments to the recruitment process during the recruitment process, please contact Frankie De Luca on

Closing Date: Sunday 14 September 2025

Our commitment to diversity and inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• For more information on applying visit the Ministry of Health Career portal
• Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Don't miss your chance to embark on this fulfilling journey Apply now

Applications Close: Sunday 14 September 2025