Senior Business Analyst

Commencing Date: 6 October 2025

Classification: Full Time, Permanent

Salary Range: $105,513 to $118,755 per annum pending experience

Closing Date: Monday, 22 September 2025 unless filled prior

Townsville Catholic Education Officesupports 30 schools within the Diocese, located throughout a diverse region of North Queensland, extending west to Mount Isa, south to Proserpine, and north to Ingham. We employ over 2,900 dedicated professionals who contribute to our mission of delivering high-quality, values-based education within our Catholic school communities. Our schools include primary, secondary, and Prep–Year 12 offerings, located in both urban and rural settings. Several of our schools also offer boarding alongside day-student options.

More than delivering academic excellence, a Catholic education at TCE nurtures personal growth, faith formation, and a strong sense of community. Our proud reputation is built on the tradition established by the religious orders who founded Catholic education in the Townsville Diocese in 1872.

The safety and wellbeing of students and vulnerable people is our top priority. We are fully committed to child safety and have zero tolerance to abuse of children or adults-at-risk. Every staff member shares the daily responsibility of creating a safe, supportive, and respectful learning environment by promoting positive relationships, responding to concerns, and meeting all child protection and reporting obligations.

About the role

Townsville Catholic Education Officeis seeking an experienced and dedicated Senior Business Analyst. This role is a Full Time, Permanent position commencing 6 October 2025.

The Senior Business Analyst (SBA) is an Information Technology professional who provides advise and guidance to business stakeholders across the divisions of Townsville Catholic Education and DARMS. The SBA is responsible for the collection, analysis and documentation of requirements to produce functional and technical specifications for system changes to achieve the strategic outcomes of TCE and DARMS.

Working with key stakeholders, the SBA has a delivery focus that works to provide creative solutions for improved IT services and outcomes. The SBA will work to collect, analyse and document services to improve business processes across TCE. Additionally, the incumbent will recommend changes to improve and create efficiencies in the organisation.

The SBA works 40% with DARMS and 60% with the TCE Team Leader - ITS Project Management Office, with dual reporting streams, dependent upon activities. The role may lead small, ad hoc teams.

Key accountabilities

As a valued member of the TCE team, you will:

• Create suggestions and solutions for strategic and operational changes.
• Consider opportunities and risks of these suggestions.
• Plan systems or processes necessary to implement these changes, or alter existing ones.
• Establish and maintain a collaborative working arrangement with other teams within ITS, TCE, DARMS and external service providers, to ensure quality service outcomes for clients of TCE and the Diocese of Townsville (e.g., students, teachers, employees and parishes).
• Effectively acquire, maintain and improve knowledge of relevant IT standards, best practice and processes to ensure quality service outcomes.
• Assist in the specification and application of IT standards within TCE and DARMS.
• Research and maintain an understanding of the ICT environment.
• Develop and prepare business and analytical reports and respond to internal correspondence.
• Assist in various project activities and programs as required.
• Produce and review outline system designs and specifications and overall architectures, topologies, configuration databases and design documentation of technologies within TCE and DARMS.
• Other duties as directed.
• Demonstrate a strong commitment to the Catholic ethos, values, and mission of Townsville Catholic Education (TCE), actively contributing to the spiritual and communal life of the school.
• Participate in relevant professional learning, formation, and development opportunities to continuously enhance your capability and alignment with TCE's mission and values.
• Operate in accordance with all relevant TCE and Diocesan policies, codes of conduct, legislative requirements, and professional standards. Maintain confidentiality, empathy, and respect in all interactions.
• Foster a safe and healthy environment by adhering to health and safety protocols, reporting hazards and incidents, participating in risk mitigation efforts, using protective equipment as required, and supporting a culture of safety and care for all.
• Fulfil your legal and moral duty of care by ensuring the safety and wellbeing of all students. Comply with mandatory reporting obligations under the Education (General Provisions) Act 2006 and the Child Protection Act 1999 and follow TCE's Student Protection Processes and Guidelines.

About you

Experience & Skills

• Minimum of five years' in ICT Business Analyst roles
• Full project and System Development Lifecycle (SDLC) experience.
• Well-developed conflict resolution skills
• An ability to communicate effectively and confidently with a range of employees across TCE
• Well-developed interpersonal skills including an ability to manage time and prioritise tasks effectively in a busy environment
• Excellent stakeholder engagement and communications skills.

Mandatory Criteria

• Minimum tertiary qualifications relevant to the position.
• Qualifications or ability to gain qualifications in project management frameworks such as PRINCE2.
• Intermediate to advance user of MS suite.
• Current paid Working with Children Blue Card (or ability to obtain prior to commencement, per No Card, No Link, No Start legislation)
• Current driver's licence
• Willingness and capacity to travel within the Diocese, as required
• Physically capable of performing the role safely

Desirable Criteria

• ITIL4 Qualifications
• Experience with Business Intelligence systems
• Relevant industry experience in the education sector.

Note: Depending on the nature of the role, a pre-employment medical or vaccination may be required.

What we offer

• Competitive Salary
• Modern facilities, equipment and resources
• Access to additional Employer Superannuation Contributions
• Access to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)
• Deferred Salary Scheme
• Access to corporate health schemes
• Access to Employee Assistance Program
• Leadership development opportunities
• Wellbeing programs and initiatives

How to apply

• Complete the application form
• Upload a cover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description
• Upload a current resume including contact details (phone and email) of two professional referees.

Please see the Position Description for more information.

Applications during the shortlisting phase will be kept confidential.

Applications close 3pm Monday, 22 September 2025 (unless filled prior)