Support Queue Coordinator

2 weeks ago

Rozelle, New South Wales, Australia Adtorque Edge Full time $55,000 - $65,000 per year
Support Queue Coordinator

Location: Rozelle / Sydney

Full-Time | Entry-Level

Kickstart Your Career in Customer Service

Are you organized, proactive, and looking for your first step into a career in customer service and operations? We're on the hunt for a Support Queue Coordinator to help us deliver exceptional service to our customers while learning and growing with the team.

This is a fantastic entry-level role for someone who enjoys problem-solving, staying on top of details, and wants to develop their career in customer experience and service management.

What You'll Do
  • Keep an eye on the support queue and make sure no customer is left waiting.
  • Allocate incoming tickets to the right people and follow up to keep things moving.
  • Learn how to prioritize requests by urgency and importance.
  • Communicate clearly with customers, ensuring they feel supported and informed.
  • Work closely with senior team members to learn best practices and grow your skills.
  • Help spot trends or common issues so the team can improve processes.
  • Contribute to team reports on support performance and customer feedback.
What We're Looking For
  • A positive attitude and eagerness to learn—no prior experience needed, though customer-facing experience (retail, hospitality, call center, etc.) is a bonus.
  • Strong communication skills (friendly, professional, clear).
  • Organized and reliable—you can juggle multiple tasks and stay on top of details.
  • Problem-solving mindset: when you don't know the answer, you're curious and resourceful in finding it.
  • Comfortable with technology and keen to pick up new tools quickly (we'll train you on our systems).
Why This Role?
  • Career growth: Learn the ropes of queue management, with training and mentoring to grow into more senior customer service or operations roles.
  • Supportive team: Work alongside experienced colleagues who want to see you succeed.
  • Impact: You'll be the first line in making sure our customers feel valued and heard.
  • Flexibility & balance: Competitive pay, benefits, and a positive workplace culture.

How to Apply

Send us your CV and a short note about why this role excites you to

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