Administration Assistant/Receptionist

24 hours ago

Tamworth, New South Wales, Australia Independence First Occupational Therapy Full time

Hours: 6–12 hours per week

Availability: Must be available at least 2 weekdays between 9am and 3pm

Location: Remote / Work from home

About Us

We are a supportive and client-focused occupational therapy practice dedicated to empowering individuals to build independence, confidence, and life skills. Our team provides therapy to adolescents and adults in community and home settings.

About the Role

We are seeking a motivated and detail-oriented Administration Assistant / Receptionist to support our growing practice. This is a casual work-from-home position suited to someone who is organised, reliable, and comfortable managing multiple administrative tasks with minimal supervision.

Key Responsibilities

  • Answer phone and email enquiries with a friendly and professional manner
  • Schedule and confirm client appointments using our practice management system
  • Maintain accurate client records and databases
  • Assist with invoicing, payments, and Medicare/NDIS claims
  • Prepare documents, reports, and correspondence as needed
  • Support the clinical team with administrative tasks (e.g. report formatting, resource preparation)
  • Manage incoming and outgoing communication between clients, therapists, and stakeholders
  • Assist with basic social media updates and email communications (optional but desirable)

Essential Criteria

  • Previous experience in administration, reception, or customer service
  • Strong organisational and time management skills
  • Excellent written and verbal communication skills
  • Confident using technology and learning new software systems
  • Access to a quiet workspace, reliable internet, and computer

Desirable

  • Experience working in a healthcare, allied health, or NDIS environment
  • Familiarity with practice management systems (e.g., Splose, Halaxy)
  • Knowledge of confidentiality and privacy requirements in healthcare

What We Offer

  • Flexible hours and supportive team environment
  • Remote working from the comfort of your home
  • Opportunities to learn and grow within a friendly occupational therapy team

Job Type: Casual

Pay: From $32.00 per hour

Expected hours: 6 – 12 per week

Benefits:

  • Work from home

Education:

  • High School (Year 12) (Required)

Experience:

  • Medical administration: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Location:

  • Tamworth NSW (Required)

Work Location: Remote

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