Operations Efficiency Analyst

3 days ago

Maroubra NSW, Australia Eccentric Cafe Pty Ltd (Ek'sentrik Café) Full time $78,000 - $85,000 per year

About us

Our Group has several venues across Sydney, and we are growing.

We're don't just offer the café experience, we are a community hub built on warmth, connection, and genuine hospitality. We pride ourselves on bringing back the lost art of café dining with old-school hospitality at its core. We're reviving café culture the way it should be - consistent, welcoming, and delicious.

The position

We are looking for a full-time Operations Efficiency Analyst to join our team. You will be responsible for analysing business processes, identifying bottlenecks, and implementing strategies that improve productivity and streamline operations.

This is a hands-on analytical role with plenty of scope to apply critical thinking, propose process improvements, and help shape the efficiency culture across our several venues.

If you have strong analytical and problem-solving skills, a keen eye for operational detail, and enjoy working in a collaborative, fast-moving environment, this could be the perfect fit.

Summary of Duties/Tasks

· Review business process and company policies to help enhance workflow and develop a stronger company.

· Work with management to review job responsibilities and alter employee and departmental tasks based on company needs.

· Collaborate with staff and operations teams to help find ways to create cost-effective business processes that will attract new customers.

· Deliver a monthly report to management on industry trends and how to maximise those trends by altering company procedures.

· Train and manage our team and staff across all stores.

· Generate comprehensive reports on key performance indicators (KPIs) like, average daily spend, labour costs, food cost percentage, and customer satisfaction metrics.

· Identify areas for operational improvement by analysing data trends and identifying bottlenecks or inefficiencies in processes, staff scheduling, and inventory management.

Knowledge, Skills, Experience & Qualifications

· Relevant studies – Bachelor degree or above in a relevant area.

· A minimum of 1 year of relevant work experience in a similar setting.

Other Skills and abilities

· Good at analytical thinking and delivering practical and effective solutions.

· Understanding how operations work and how to improve workflows and efficiency.

· Comfortable using tools like Excel, databases, and analytics software to interpret and present insights.

· Strong interpersonal and documentation skills.

Must have the right to work full-time in Australia.

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $78,000.00 – $85,000.00 per year

Work Location: In person

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