Part time Business Administrator: Admissions Coordinator-Eastwood(Bairnsdale)VIC

Ready for a new career adventure?

Join Bupa Aged Care and be at the heart of it in Eastwood. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that.

Bupa Eastwood is a delightful and modern care home is set in a rural environment surrounded by the picturesque rolling hills of Bairnsdale near to Lakes Entrance in eastern Victoria. It is close to schools, walking tracks, parks, beaches, mountains, and rivers. It consists of 91 beds, with dementia and high care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

To learn more about our care home please visit: Bupa Eastwood | Aged Care Bairnsdale )

Benefits of Bupa

• Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
• VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

About the Role

As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.

No sponsorship available

Duties

• Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
• Management of resident administration including enquiries, admissions and maintaining occupancy targets
• Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
• Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
• You be responsible for manning the main reception desk and other tasks as directed by the General Manager

Skills and Experience

• Patience   Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role.  You might be speaking to a worried family, or a confused resident, and although you cannot always provide answers, you can reassure and follow up.
• Intermediate to advanced skills across the MS Office Suite.
• Previous experience gained in a similar admin/customer service role.
• Previous experience in rosters, payroll and general HR function including recruitment.
• Highly developed organisation and time management skills, prioritisation and self-direction is key in this role.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply

Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website:

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

* Eligibility criteria and conditions apply