Personal Assistant/Website Administrator

Personal Assistant/Website Administrator

Full Time Position Available – 35 hours per week

Step into a space where design, detail, and customer experience are at the heart of everything we do. For nearly four decades, TRILOGY has brought exclusive, European-inspired pieces to their loyal clientele who value sophistication and craftsmanship. Located in the heart of Claremont, our showroom is a destination for those seeking timeless interiors. We're looking for a vibrant, organised and efficient Personal Assistant/Website Administrator to be a part of our story, support day-to-day operations of our showroom and continue to elevate our success in turning client visions into reality.

Previous experience as a Personal Assistant in an office or showroom environment is preferred along with a desire to work in a retail environment.

Why join our team?

• Our showroom is a special place, not just for our clients, but for our team. We believe exceptional service starts with a culture where you feel as supported and valued as our clientele.
• This is an opportunity to work in an environment where no two days are the same and you will enjoy coming to work.
• You will be remunerated with a competitive salary package and of course staff discounts that will make you the most adored family member and friend when it comes to gift giving...
• The only glass ceilings that exist are the ones in our clientele's conservatories With Trilogy you will be given opportunities for professional growth.
• Rare opportunity to work within a well-respected brand with unique collections in a beautifully curated showroom.
• Onsite parking available.
• 35-hour week, no late night or Sunday trading.

What will you be doing?

EXECUTIVE SUPPORT

• Support the Managing Director and General Manager in all daily operations, maintaining a professional and inspiring retail environment.
• Perform general administrative tasks including answering phones, filing, and reception duties.
• Generate shipping documents, schedule couriers for online orders, arrange shipping quotations.
• Maintain showroom presentation to reflect brand elegance and quality.
• Prepare proposals and quotations for clients.
• Liaise with the Warehouse Team for efficient stock transfers and order fulfilment.

WEBSITE, DIGITAL CONTENT & MARKETING

• Manage website content with support from the General Manager for Trilogy and Kartell Perth (including product uploads, image formatting (via Adobe Photoshop), product specifications, descriptions, and branding alignment).
• Demonstrate intermediate proficiency in Adobe Photoshop for professional image formatting and product presentation.
• Maintain and update customer databases via Klaviyo; schedule and send promotional emails and contribute to marketing initiatives.
• Utilise both Shopify and Klaviyo platforms for comprehensive customer database management and e commerce operations.
• Coordinate SMS communications for sale promotions and store news.

SALES & CLIENT SERVICES

• Welcome and assist clients in our showrooms with a high level of professionalism and personalised service.
• Process sales, returns, refunds, credit notes, and gift vouchers using Shopify; reconcile daily sales, provide accurate sales reporting and manage special order paperwork and scheduling.
• Assist with gift-wrapping and presentation of homewares.

What we are looking for in you

• A natural connector — personable, warm, and able to inspire both clients and team members
• An ability to sell with a customer-first approach.
• Exceptionally organised, with a sharp eye for detail and follow-through.
• A genuine passion for design, interiors, and homewares.

If you're a Personal Assistance who is ready to contribute to a space that celebrates design, craftsmanship, and client connection - this is your chance to be a part of something truly special.

We can't wait to meet you Apply now with your CV and Cover Letter Attention Tyler Formica.

Questions? Reach out to us via