Senior Technology Officer

Annual base salary from $99,161 to $103,905 (HEW Level 6) plus 17% employer's superannuation contribution and annual leave loading2 Year FTC Role based at Macquarie University, Wallumattagal Campus, North RydeJoin a collaborative and caring team that's committed to helping each other thriveWe are hiring for an enthusiastic Senior Technology Officer who will provide IT support and advice to users to diagnose and resolve reported issues of high complexity. You will also respond to unique and/or complex service requests, install standard and non-standard software and tools, manage routine and ad-hoc administrative tasks and prepare and analyse summary reports.Macquarie University Information Technology (MQ IT) embraces the university mission to be bold, distinctive, progressive and transformational. Information Technology is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University. We strive for the efficient provision of services to better support the areas where we should be unique across the education, research and health portfolios within the University.Key ResponsibilitiesProvide support to users across Macquarie University, solving both unique and/or complex problemsSupport aspects of test, installation, monitoring, tuning, and maintenance of relevant end user devices, specialist equipment, technology systems, and infrastructureDevelop information resources, tools, and methods to drive efficiency, consistency and improved service, and promote adoption by the teamComplete complex and/or large-scale set-up and maintenance activities for devices, equipment, systems, and infrastructure in line with service level expectations, and ensure compliance with MQ IT standardsMonitor the performance of devices, equipment, systems, and infrastructure, and pro-actively identify and address potential issues or escalate to supervisor or to relevant support teamsReview and develop user documentation to support the correct and effective use of devices, equipment, systems and infrastructureSupport clients and internal stakeholders to follow relevant processes and procedures when logging incidents and requesting changesComply with relevant EEO and WHS regulations and perform any other duties as required and appropriate for this classificationAbout YouTertiary qualifications in a related field or equivalent knowledge, skills and experienceExperience in the management and maintenance of endpoints for efficient deployment, configuration, and patch management of desktops, laptops, and mobile devices using the Windows Active Directory (Medium competency), MS Intune (High competency) and Jamf (Low competency)Experience in software packaging and remote deployment to a manage endpointsExperience working on complex issues spanning across business units and teamsKnowledge and experience of IT service management concepts (such as ITIL) and IT security management conceptsDirecting and liaising with suppliers to support service delivery, performance monitoring, and compliance with relevant processes and proceduresAbility to communicate effectively (both verbal and written) with clients and other business stakeholders and to identify relevant policies and procedures and apply them when responding to requests and resolving issuesExperience in the delivery of small to medium EUC related projects from inceptions, to planning with stakeholder communication to completionExperience with the Essential 8 Cybersecurity frameworkAbout UsMacquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.Kindly please note that this position requires a Criminal Record Check.Why work at MacquarieWe rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:17% SuperannuationSubsidised onsite parking optionsFlexible working optionsTraining and professional developmentOnsite childcare facilitiesDiscounted health insurance (Medibank)Onsite vacation careEmployee Assistance ProgramSubsidised membership at the Sport & Aquatic CentreOnsite GP, imaging & physio clinicsIf you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.A Place Where You BelongAt Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.Flexible WorkAt Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.