Business Support Officer

About the Role

As a Business Support Officer, you are responsible for delivering high-quality admin and operational support to Specialist Doctors, ensuring the smooth functioning of the team. You will be the first point of contact for patients and their families, offering accurate and timely assistance throughout their hospital stay.

Responsibilities include:

• Receptionist and Administrative tasks

• Liaison with various Health Professionals and patients

• Maintaining schedules and accurate data entry

• Processing patient excesses and cash handling

• Liaison with Health Funds regarding patients' insurance cover

• Processing of confidential Patient Data

• Processing patient Informed Financial Consents and Estimates

About You

To excel in this role, you will be an enthusiastic individual with strong administrative skills, a passion for customer service, and a preference for working in a fast-paced environment.

You will also bring:

• Demonstrated ability to deal courteously with people by telephone and in person.

• Basic computer skills and general clerical experience

• Strong customer service and communication skills

• Ability to work in a team orientated environment.

• Demonstrated ability to function calmly under pressure.

• Understanding of and commitment to principles of confidentiality

• Exceptional attention to detail.

• Reliable and trustworthy with a can-do attitude.

• Ability to share a rotation of shifts EARLY & LATE (Range between 0730 and 1730 to 1800 on occasion)

Remuneration

A base hourly rate of $ superannuation, based on experience level and qualifications, exclusive of penalties or allowances. (QLD Clerk Grade 3 Yr1)

What's in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

The Hospital

Cairns Private Hospital in tropical Cairns in far north Queensland, Australia, is a modern, well-equipped facility which offers a comprehensive range of medical and allied services. Situated only 150 metres back from the Cairns Esplanade, the Hospital is easy walking distance from the heart of the tourist mecca of Cairns. The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.

Requirements

• Must provide a National Police check conducted within the previous 12 months

• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Janelle Brooks on

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available