Customer Service/Sales

Customer Service / Sales

Full-Time | Brunswick, VIC | $50,000 – $53,000 per year |

ABOUT US

Little Red Trucks is Melbourne's trusted name in ethical, efficient, and friendly moving services. We pride ourselves on being the best moving company in Melbourne—thanks to our outstanding service, leading industry experience, and an unwavering commitment to customer care.

Founded and staffed by musicians and creatives, Little Red Trucks is a culture-first company changing how people feel about moving while looking to make work more meaningful for our staff

From the first enquiry to final box, our clients experience a move that is smooth, transparent, and stress-free. That's where you come in.

THE ROLE

As a key member of the office team, you'll be at the heart of what makes Little Red Trucks the best in the business—ensuring every customer feels supported, informed, and confident about their move.

Your focus will be on responding to new client enquiries, guiding people through the booking and pricing process with warmth and clarity, and supporting daily operations to ensure our teams are well-prepared each day. You'll also work closely with our Dispatch Coordinator to assist in scheduling jobs and keeping everything running smoothly.

We're a small, fast-moving business where systems and practices are always evolving. That means we need someone with not just great customer service skills, but also a genuine openness to change, a willingness to grow with us, and a drive to contribute to better ways of working.

KEY RESPONSIBILITIES

Bookings & Client Support

• Respond promptly and professionally to enquiries via phone and email.
• Guide clients through the booking process with clear, friendly service.
• Provide tailored scheduling and pricing options.
• Confirm bookings accurately, maintaining clear internal notes.
• Keep job details updated as needed.

Ongoing Client Care

• Be a reliable, friendly point of contact throughout the customer's moving journey.
• Perform daily checks to ensure all important booking information is complete.
• Assist clients with changes or concerns to support a smooth experience.

Dispatch & Operational Support

• Assist in organising team schedules and morning dispatch briefings.
• Help maintain a clean, well-stocked warehouse and workspace.

ABOUT YOU

• You have a passion for helping people and solving problems.
• You're adaptable and open to changing systems, tasks, and tools.
• You're confident managing multiple tasks and priorities in a busy environment.
• You have sharp attention to detail and clear, friendly communication skills.
• You enjoy being part of a collaborative, values-driven team.

WHAT WE OFFER

• A supportive, inclusive workplace that values teamwork.
• A full-time position based in our Brunswick HQ, with a salary of $50,000–$53,000 per year.
• A chance to grow with a business that's always refining how we work and serve.
• A down-to-earth team who appreciate initiative, humour and positivity.

APPLICATION INSTRUCTIONS

If this sounds like you, we'd love to hear from you.

Please submit a cover letter and resume. Your cover letter should explain why you're interested and what you'd bring to the team. Applications without a cover letter may not be considered.

EQUAL OPPORTUNITY STATEMENT

Little Red Trucks is an equal opportunity employer. We value diversity and are committed to an inclusive, respectful workplace. We welcome applicants from all backgrounds—including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disabilities, and culturally and linguistically diverse communities.

Job Type: Full-time

Pay: $50,000.00 – $53,000.00 per year

Work Location: In person