Application Support Specialist

1 week ago

Melbourne, Victoria, Australia ReadyTech Group Full time $60,000 - $100,000 per year

About us:

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.

It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities & responsibilities of the role:

  • Responsible for responding to inbound support queries received via phone and email
  • Provide application support at both Level 1 and 2, including support to key business users and IT departments.
  • End to end management of all inbound support queries, progress tracking and reporting functions
  • Ownership of the lifecycle of all calls, ensuring calls are closed as efficiently as practical with the highest level of customer satisfaction possible, within agreed SLA's
  • Maintain helpdesk call logging system (Salesforce) and ensure accurate recording and updating of information
  • Managing stakeholder expectations, internal and external
  • Ensure all interactions with customers are always conducted in a courteous and professional manner
  • Optimise and execute ReadyTech Procurement methodology for service support
  • Identify opportunities for improvement of ReadyTech Procurement's processes and implement where necessary

The key requirements for the role:

  • Outstanding customer service skills
  • Strong analytical & problem-solving skills
  • Excellent communication skills (written and verbal)
  • Tech savy in Enterprise Software as a Service (SaaS) Solutions
  • Cloud Infrastructure and API troubleshooting knowledge well-regarded
  • ITIL software solution support.
  • Application support
  • Experience with Salesforce or other IT ticketing systems
  • Experience as a Software Vendor providing Customer 1st or 2nd Level Support
  • Any industry experience in Procurement and/or Contract Management

Why you should become a ReadyTecher:

  • A day off for your birthday- hip hip hooray
  • Additional 4 days of leave each year
  • ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
  • Hybrid work, with in-house baristas in Australia via the Ready Beans team
  • Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
  • Paid parental leave
  • Additional paid leave for miscarriage, endometriosis and menopause
  • Volunteer leave
  • Flu vaccinations
  • And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers

Full-time

Job no: IRAP50569

Location: Melbourne, Sydney, Launceston, Australia - Remote

Closing Date: Thursday, 16 October 2025

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