Branch Manager

2 weeks ago

Dubbo, New South Wales, Australia Hendy HR Consulting Pty Ltd Full time $90,000 - $120,000 per year

Our client is an established retail industry leader in tools, steel and industrial supplies that services various sectors across the Central West of New South Wales.

Due to their continual business growth, they are now seeking a full-time Branch Manager for their Parkes operation. This position offers a genuine opportunity to drive growth and success within the business.

General hours of work are from Monday to Friday, 8:00 a.m. to 5:30 p.m. and every second Saturday from 8.00 a.m. to 12 noon. There is some flexibility with the start and finish times of work.

About the Position

Reporting to the Operations Manager, and with the support of the Head Office team, the Branch Manager will manage the operation of the store, deliver high-quality service to customers and inspire and lead the local Parkes team.

Some duties include:

  • Management of stock and customer orders.
  • Providing excellent customer service, expert advice and assistance.
  • Maintaining current key customer relationships and driving new business. Actively review and manage debtors and customer account health.
  • Assisting employees with training and the development of product knowledge.
  • Management of customer complaints and feedback.
  • Management of inventory levels against sales history and target markets. Management of stock levels and stocktakes.
  • Coordinating stock receivals, pricing, and shelf display, as well as managing incoming and outgoing stock transfers between other stores.
  • Maintaining relationships with key suppliers and their representatives.
  • Implementing marketing campaigns, sales and promotions as directed.
  • Managing daily balancing of cash and EFTPOS takings against POS.
  • Maintaining store and yard safety, cleanliness and presentation.

About You

You have a strong attention to detail, are methodical and task-oriented with store operations, inventory management and visual merchandising. You can make informed decisions and strategically plan to meet the business objectives.

You have a passion for customer service and possess the ability to lead and motivate small teams, communicate clearly with them, and engage cohesively with peers from other branches and locations.

You are financially aware, can analyse financial data, and set budgets with the aim of improving branch performance and profitability.

Qualifications and Experience

  • A Diploma in Business or a Cert IV in Retail Management is highly advantageous.
  • At least 2 years of retail experience in a management or leadership position.
  • A background in trade supplies, steel or industrial supplies is highly advantageous.
  • Computer, administrative and mobile technology skills (e.g. Microsoft Outlook, POS systems, accounts)
  • Current NSW Driver's License.
  • Forklift License is desirable but not essential.

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