Customer Service Representative

2 days ago

Rocklea QLD, Australia OPAL. Full time $60,000 - $80,000 per year

Discover Opal….

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the Opportunity….

Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Representative to join the team at our site in Rocklea (Queensland).

The key focus of this role will be to:

  • Providing high level customer service to a large customer portfolio using both email and phone
  • Providing ongoing support to both internal and external stakeholders
  • Utilising our various applications to assist customers with order requirements
  • Management of cases within CRM system to achieve recommended close out times and effective resolution for customers
  • Providing prompt communication to customers with regards to order status when required
  • Ensuring customer queries are handled efficiently and to the customer's satisfaction
  • Developing strong ongoing relationships with customers

Discover your sustainable future…

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

  • Previous experience in a fast-paced customer service and admin environment
  • Experience in using CRM systems is required (SAP or Microsoft Dynamics experience would be highly regarded)
  • Experience working in a manufacturing/ warehousing/ FMCG environment would be highly regarded
  • Advanced level of attention to detail, accuracy, and quality
  • Strong communication skills with both inbound and outbound stakeholders (including phone and email communication)
  • Prioritization and problem-solving skills
  • The ability to remain calm under pressure
  • Confidence in building relationships over the phone to resolve issues

Discover more.… by visiting our website at

Find out about Opal - follow us on LinkedIn

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now

  • Customer Service Representative

    3 days ago

    Rocklea, Australia Opal. Full time

    **Discover Opal.** We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! **Discover the Opportunity.** Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging...

  • Customer Service Representative

    2 days ago

    Rocklea, Queensland, Australia Opal Packaging Australia Full time $60,000 - $80,000 per year

    Opal is an innovative and solutions led paper and packaging group striving for excellence in everything we do. A member of NIPPON PAPER GROUP, Opal has operations in Australia and New Zealand, making us one of Australasia's leading packaging companies. Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base...

  • Customer Service

    2 weeks ago

    Rocklea QLD, Australia Vision Freight Systems Full time $60,000 - $70,000 per year

    Customer Service Representative – Freight & LogisticsVision Freight Systems | Rocklea, QLDFull-time | Road Transport & DistributionAbout Vision Freight SystemsVision Freight Systems is a leading Queensland-based transport company specialising in regional and interstate road freight. With depots across Rocklea, Rockhampton, Mackay, Townsville, Cairns and...

  • Customer Service

    7 days ago

    Rocklea, Australia Vision Freight Systems Full time

    **Customer Service Representative - Freight & Logistics** **Vision Freight Systems | Rocklea, QLD**: - Full-time | Road Transport & Distribution_ **About Vision Freight Systems** Vision Freight Systems is a leading Queensland-based transport company specialising in regional and interstate road freight. With depots across Rocklea, Rockhampton, Mackay,...

  • Customer Service Representative

    2 days ago

    Meadowbrook QLD, Australia The Fight Centre - Brisbane Full time $60,000 - $90,000 per year

    About the RoleThe Fight Centre – Brisbane is seeking a Customer Service Representative to support our front-of-house and member communication team.This casual position guarantees 25 hours per week, Monday to Friday, 2:00 pm – 7:00 pm (with some flexibility).Key ResponsibilitiesRespond to phone and online enquiries from prospective and current...

  • Customer Service Representative

    1 week ago

    Oxenford QLD, Australia MARY YSD ENTERPRISES PTY LTD Full time $60,000 - $90,000 per year

    Customer Service RepresentativePosition: Morning and Overnight Shifts available at 7-Eleven Maudsland, Gold CoastAbout UsAs a locally owned 7-Eleven store, we're passionate about creating a positive experience for both our customers and our team. We are focused on driving innovation and making everyday life wonderfully easier through exceptional service and...

  • Customer Service Representative

    1 week ago

    Northgate QLD, Australia Schweitzer Engineering Laboratories Full time $60,000 - $80,000 per year

    About SELSchweitzer Engineering Laboratories (SEL) are currently seeking to hire a Full - Time Customer Service Representative / Customer Account Specialist - located in our Brisbane office.This role will join the growing Brisbane office of Sales Managers, Technical Support and Project Engineers.SEL invents, designs, and builds digital products and systems...

  • Customer Service Representative

    2 days ago

    Archerfield QLD, Australia BlueScope Full time $60,000 - $80,000 per year

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Officer

    1 week ago

    Rocklea, Australia REMONDIS Australia Full time

    REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’ve been here in Australia since 1982. The waste industry is evolving at a cracking pace. REMONDIS Australia is also in the midst of our own...

  • Customer Service Officer

    2 weeks ago

    Rocklea, Queensland, Australia Remondis Full time $60,000 - $80,000 per year

    REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982.The waste industry is evolving at a cracking pace. REMONDIS Australia is also in the midst of our own...