Customer Service Representative

3 days ago

Rocklea, Australia Opal. Full time

**Discover Opal.**

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

**Discover the Opportunity.**

Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Representative to join the team at our site in Rocklea (Queensland).

The key focus of this role will be to:

- Providing ongoing support to both internal and external stakeholders
- Management of cases within CRM system to achieve recommended close out times and effective resolution for customers
- Providing prompt communication to customers with regards to order status when required
- Ensuring customer queries are handled efficiently and to the customer's satisfaction
- Developing strong ongoing relationships with customers

**Discover your sustainable future**

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

- Previous experience in a fast-paced customer service and admin environment
- Experience in using CRM systems is required (SAP or Microsoft Dynamics experience would be highly regarded)
- Experience working in a manufacturing/ warehousing/ FMCG environment would be highly regarded
- Advanced level of attention to detail, accuracy, and quality
- Prioritization and problem-solving skills
- The ability to remain calm under pressure
- Confidence in building relationships over the phone to resolve issues

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