Groups Coordinator

7 days ago

Sydney, New South Wales, Australia Careers at Marriott Full time $50,000 - $80,000 per year

What we ask of you: 

  • A genuinely warm & welcoming demeanour
  • Personable communication skills
  • Energising motivation - its infectious - no job is too big or too small
  • A passion for the industry, a want to be the best in service
  • Australian Working Rights

POSITION SUMMARY

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. 
  • Explain guarantee, special rate, and cancellation policies to callers. 
  • Accommodate and document special requests. 
  • Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. 
  • Communicate information regarding designated VIP reservations. 
  • Input and access data in reservation system. 
  • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. 
  • Oversee accuracy of room blocks and reservations. 
  • Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. 
  • Set-up proper billing accounts according to Accounting policies.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
  • Comply with quality assurance expectations and standards. 
  • Read and visually verify information in a variety of formats. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.

Perks, Rewards, Motivations

  • Team-spirited co-workers
  • Encouraging leadership
  • Discounted room rates on hotels worldwide
  • Discount on food and beverages at participating Marriott International hotels worldwide
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Paid birthday leave
  • Training and development

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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