Group Customer Service Coordinator

4 weeks ago

Sydney, New South Wales, Australia Goldmark Full time

James Pascoe Pty Ltd, 12-28 Parramatta Road, Summer Hill, New South Wales, Australia Req #16229

About the role

Are you passionate about delivering amazing customer experiences? Join JPL Group as our Group Customer Service Coordinator and become the friendly, solutions-focused connection between our customers, online stores, and retail teams.

In this exciting and fast-paced role, you'll handle a wide range of enquiries — from product and delivery questions to online returns, exchanges, and staff sales support. You'll be a key player in ensuring our customers feel supported, heard, and valued at every touchpoint.

If you love problem-solving, communicating with confidence, and creating smooth, positive experiences, we'd love to hear from you. Bring your energy, empathy, and attention to detail — and help us take JPL Group's customer service to the next level.

What will you do?

  • Deliver exceptional customer service across phone, email, and digital channels, ensuring every interaction reflects JPK Group's standards.
  • Manage and resolve a wide range of customer enquiries, tracking open cases and following up to ensure timely resolution.
  • Process online store, staff sales, and phone orders accurately and efficiently when required.
  • Maintain up-to-date and accurate product, pricing, and promotional information across the website.
  • Collaborate with Distribution, Stores, and Finance teams to coordinate stock, fulfilment, returns, refunds, and fraud prevention.
  • Monitor competitor activity and customer feedback to support continuous service and sales improvement.
  • Assess and process online returns, ensuring compliance with company policies and customer satisfaction.
  • Support digital order management systems and contribute to smooth, coordinated operations within the webstore team.

What skills and experience do you need?

  • Knowledge of retail, particularly in jewellery, giftware, fashion, or fashion accessories (preferred).
  • Passionate about delivering exceptional customer service with a focus on quality and satisfaction.
  • Strong communication and interpersonal skills
  • Ability to work collaboratively in a team-oriented environment
  • Self-motivated, enthusiastic, and proactive with a strong desire to learn and grow.
  • Excellent organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment.
  • Intermediate proficiency in Microsoft Excel and Word

This is a fantastic opportunity to work with the largest jewellery retailer in Australia.

If this sounds like you then click 'Apply Now' and sparkle with us

  • James Pascoe Pty Ltd, 12-28 Parramatta Road, Summer Hill, New South Wales, Australia
#J-18808-Ljbffr

  • Group Customer Service Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Prouds Jewellers Pty. Ltd. Full time

    James Pascoe Pty Ltd, Summer Hill, New South Wales, AustraliaPosted Tuesday 20 May 2025 at 2:00 pmAbout the roleAre you passionate about delivering amazing customer experiences? Join JPL Group as our Group Customer Service Coordinator and become the friendly, solutions-focused connection between our customers, online stores, and retail teams.In this exciting...

  • Customer Service Coordinator

    3 days ago

    Sydney, New South Wales, Australia Reece Group Full time

    OverviewCustomer Service Coordinator – Viadux (Wetherill Park) at Reece GroupAbout Viadux And The Reece GroupViadux is a commanding presence in the Australian water industry and has a history spanning over 120 years. With contemporary water solutions forming an intrinsic part of our DNA, Viadux has always been a future-focused company. Being at the leading...

  • Customer Service Coordinator

    3 days ago

    Sydney, New South Wales, Australia Reece Group Full time

    OverviewCustomer Service Coordinator – Viadux (Wetherill Park) at Reece GroupAbout Viadux And The Reece GroupViadux is a commanding presence in the Australian water industry and has a history spanning over 120 years. With contemporary water solutions forming an intrinsic part of our DNA, Viadux has always been a future-focused company. Being at the leading...

  • Senior Care Coordinator

    23 hours ago

    Sydney, New South Wales, Australia beBeeCare Coordinator Full time $112,396 - $116,038

    About This RoleThis position is an opportunity to work with clients who have complex health needs and provide care coordination within a dedicated multidisciplinary team.Assess and coordinate care for clients with complex health needs.Liaise with families and other services to facilitate drug and alcohol treatment.Provide clinical supervision, education...

  • Customer Service Coordinator

    4 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Customer Service Coordinator - (Viadux) Wetherill ParkAbout Viadux and the Reece GroupViadux is a leading presence in the Australian water industry with over 120 years of history. We focus on innovative water solutions, staying at the forefront of technology, and implementing new solutions confidently.Established in 2015 and part of the Reece Group since...

  • Service Coordinator

    10 hours ago

    Sydney, New South Wales, Australia Service NSW Full time

    After Hours Coordinator (Work From Home – On-Call)Location: Mascot (Remote/Work from Home)Service Areas: Eastern Suburbs, Inner West, Sutherland, and St GeorgeOverviewThis role helps ensure that customers receive timely support and service outside of regular office hours. You will handle after-hours calls, coordinate urgent care requests, and provide...

  • Customer Service Coordinator

    5 days ago

    Sydney, New South Wales, Australia Paper Australia Pty Ltd Full time

    Select how often (in days) to receive an alert: Customer Service Coordinator We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity We have a new opportunity available for a...

  • Webstore Customer Service Coordinator

    2 days ago

    Sydney, New South Wales, Australia Goldmark Full time

    James Pascoe Pty Ltd, Summer Hill, New South Wales, AustraliaPosted Tuesday 22 July 2025 at 2:00 pmAbout the roleAre you passionate about delivering amazing customer experiences?Join JPL Group as our Group Webstore Customer Service Coordinator and become the friendly, solutions-focused connection between our customers, online stores, and retail teams.In this...

  • Customer Service Coordinator

    2 days ago

    Sydney, New South Wales, Australia Hager Se Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity.This approach enables us to exceed expectations, providing answers that are as effective...

  • Webstore Customer Service Coordinator

    2 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    James Pascoe Pty Ltd, Summer Hill, New South Wales, AustraliaPosted Tuesday 22 July 2025 at 2:00 pmAbout the roleAre you passionate about delivering amazing customer experiences? Join JPL Group as our Group Webstore Customer Service Coordinator and become the friendly, solutions-focused connection between our customers, online stores, and retail teams.In...