Junior Risk Analyst – Payments

Junior Risk Analyst – Payments (Full Time)

Location: Melbourne | Work from Office: 5 days a week

About Oolio

At Oolio, we're transforming the way businesses manage payments, helping companies

of all sizes streamline their financial processes with innovative solutions. We are

committed to creating a supportive and dynamic work environment, where our team

can thrive, grow, and deliver cutting-edge solutions for our clients. To learn more, visit

Role Overview

We are looking for a Junior Risk Analyst – Payments to join our growing team. This is an

exciting opportunity to start your career in the payments and risk industry, providing

essential support in managing risk and compliance while working with a wide range of

stakeholders. You'll be responsible for helping us ensure our processes, policies, and

systems are in line with best practices, while developing your expertise in payment-

related risk management.

Key Responsibilities

• Risk Management & Monitoring: Assist in the monitoring of transaction activity

to detect and mitigate risk, including performing transaction analysis and

reviewing reports to identify potential red flags.

• Stakeholder Communication: Engage effectively with internal teams (e.g.,

Account Management, Support, and Management) and external parties (e.g.,

clients and partners) via email, phone calls, and in-person meetings to address

inquiries and concerns.

• Report Analysis: Analyze data, reports, and graphs to assess potential risks and

provide actionable insights to management.

• Policy & SOPs: Support the writing, reviewing, and updating of internal policies

and Standard Operating Procedures (SOPs) related to payments and risk

management.

• Risk Tools: Use and potentially gain experience with risk management tools,

such as transaction monitoring systems, to help identify and mitigate payment

risks.

• Chargeback & Payments Knowledge: Provide assistance in chargeback

management and other payment-related processes to minimize financial

exposure.

• Process Improvement: Contribute to process improvements in risk monitoring

and reporting, helping to identify efficiencies and best practices.

Required Skills & Qualifications

Industry experience:

• 0-3yrs of professional experience.

• Prior experience in payments is good to have but not essential. We are looking

for someone with a passion for learning and a willingness to develop their skills

in this area.

Technical Skills:

• Strong communication skills with the ability to engage effectively with internal

teams and external stakeholders via calls, emails, and face-to-face interactions.

• Analytical acumen with the ability to interpret and analyze reports, graphs, and

data to identify trends and risks.

• Basic financial understanding relevant to payments and risk management.

• Familiarity with risk management tools, such as transaction monitoring

systems, is preferred but not essential.

• Ability to read, understand, and apply policies related to payments and risk.

• Experience in writing and updating process documentation and Standard

Operating Procedures (SOPs).

• Understanding of chargeback processes and payments experience is an

advantage but not mandatory.

Personal & Interpersonal Skills:

• Ability to work collaboratively with diverse stakeholders, including Account

Management, Support teams, and Management.

• Strong attention to detail and organizational skills.

• Proactive problem-solving mindset with a willingness to learn and adapt.

Preferred Technologies

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and PowerBI.

• Experience with CRM systems such as Hubspot.

• Familiarity with telephony systems like Aircall.

Working Environment

• Location: This role is based in Melbourne

• Office-based 5 days/week initially to ensure strong onboarding and

collaboration with the team.

Why Join Oolio?

• Growth Opportunities: We support your career development with on-the-job

training, mentorship, and opportunities to learn about payments, risk

management, and financial operations.

• Dynamic Team: Join a team of passionate professionals who are always looking

to improve processes, learn new skills, and innovate.

• Inclusive Culture: We pride ourselves on fostering an inclusive and diverse

work environment where everyone's ideas are val