Service Delivery Team Leader

Join a Team That Makes a Difference in People's Lives

Are you an experienced leader with a passion for delivering high-quality care services? Do you thrive in a dynamic environment where you can mentor teams, drive service excellence, and create meaningful change in the community?

McLean Care is looking for a Service Delivery Team Leader to join our Home and Community Services team. This is your opportunity to lead with purpose, inspire a team, and make a real impact in the lives of our clients.

Why Join McLean Care?

At McLean Care, we've been providing trusted aged care and community services since 1953. We are a not-for-profit organisation dedicated to delivering person-centred care to over 1,100 clients across NSW and QLD. With over 600 employees, we are committed to fostering a culture of respect, innovation, and compassion. As we continue to expand, we are looking for driven and dedicated professionals to be part of our journey.

About the Role

As a Service Delivery Team Leader, you'll play a pivotal role in ensuring that our home and community care services run smoothly and effectively. Working closely with the management, you will:

• Lead and support a team of Home Care Employees, ensuring they provide outstanding care to our clients
• Ensure high-quality service delivery, meeting client needs and key performance indicators.
• Identify and implement business improvements to enhance service efficiency.
• Mentor, develop, and engage staff to create a positive and productive workplace culture.
• Work closely with internal and external stakeholders to strengthen community relationships.
• Support recruitment, onboarding, and training of new team members.
• Oversee scheduling, rostering, and workforce planning to optimise service delivery.

This is a client-focused leadership role, requiring strong problem-solving skills, a commitment to quality service, and the ability to foster team engagement and collaboration.

About You

We are seeking an inspirational leader who is passionate about making a difference in the lives of our clients. To be successful in this role, you will have:

Qualifications & Experience

• Certificate IV in Ageing Support or other equivalent
• Experience in consumer-directed care, working with complex care needs, disabilities, or serious injuries.
• Proven leadership and mentoring experience, with the ability to inspire and motivate teams.
• Strong understanding of Home Care and Aged Care sector regulations and funding guidelines.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise workloads and manage multiple tasks.
• High-level computer literacy, including Microsoft Office.
• Passion for continuous improvement and innovation in service delivery.

Requirements

• Current Driver's License and own insured/registered vehicle.
• Current First Aid & CPR Certificate.
• Ability to obtain a satisfactory NDIS Check and National Police Check (we cover the cost).

What's In It for You?

We understand that our team is our greatest asset, and we offer a range of benefits to support your growth and well-being:

• Competitive Salary – $ $38.55 per hour + super + allowances.
• Salary Packaging – Boost your take-home pay with up to $18,900 per annum tax-free.
• Retail Discounts – Access exclusive savings with the Blue Light Card.
• Health & Wellbeing – Free influenza vaccinations and EAP support.
• Professional Development – Access to scholarships and career growth opportunities.
• Supportive Team Culture – Be part of an organisation that values diversity and inclusion.
• Full-time remote role - work from home

Apply Now

If you're ready to take on a rewarding leadership role in aged care, we'd love to hear from you

To apply:

Click Apply Now or visit our website for more information.

Join McLean Care and help us deliver exceptional care to those who need it most.