Automation Specialist
4 days ago
Company Description
Optiphone Innovations empowers trades and home-service businesses to reclaim their time, improve service, and achieve growth. Understanding the pressures of running a service business, Optiphone provides 24/7 AI-powered receptionists, seamless integration with major job management tools, and tailored workflows to fit each business's needs. Founded by Dylan Amey, Optiphone combines industry expertise with cutting-edge AI technology to deliver practical results. We help family-focused business owners transform their operations, reduce stress, and achieve a better work-life balance.
Role Description
This is a part-time hybrid role for an Automation Specialist located in Gold Coast, QLD, with some work from home acceptable. The Automation Specialist will be responsible for implementing and managing process automation, developing and executing test cases, troubleshooting issues, and ensuring quality assurance. The specialist will also collaborate with other teams to optimize workflows and improve efficiency.
Qualifications
- Proficiency in Process Automation and Automation technologies
- Strong Troubleshooting skills
- Experience in developing and executing Test Cases
- Quality Assurance expertise
- Excellent problem-solving abilities
- Ability to work both independently and collaboratively in a hybrid work environment
- Bachelor's degree in Computer Science or related field is a plus
- Experience with CRM platforms such as Hubspot, GoHighlevel, etc is a plus.
- Experience with Project Management tools such as ServiceM8, SimPro, Jobber, etc is a plus.
- Experience in the service industry is beneficial
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