Staffing and Operations Leader

5 days ago

Mount Gravatt QLD, Australia Victoria's Secret Full time $65,000 per year

Operations & Staffing Lead – Victoria's Secret Mt Gravatt

Are you passionate about people, retail, and operations?

If you have experience in Retail Management, this role is for you.

Victoria's Secret Pacific Fair is looking for an Operations & Staffing Lead to oversee store operations, team scheduling, and administrative tasks while also being actively involved on the sales floor. This role is 50% administrative and 50% customer-facing, ensuring smooth day-to-day operations while supporting the store team in delivering an exceptional customer experience.

What You'll Be Doing:

On the Floor (50%) – Lead by example, engaging with customers and ensuring smooth store operations.

  • Partner with the Sales Leadership Team to provide hands-on support during peak trade.
  • Supervise customer service interactions, ensuring a world-class shopping experience.
  • Support the team with training, coaching, and day-to-day staffing needs.

Administrative & Operations (50%) – Keep everything running behind the scenes.

  • Manage rosters, scheduling, and payroll administration to optimize staffing.
  • Assist with recruitment, onboarding, and training of new hires.
  • Oversee cash audits, compliance, and operational standards to ensure store efficiency.
  • Monitor and report on store performance, identifying and solving operational challenges.

Why Join Us?

At Valiram, Asia-Pacific's premier retail specialist, we believe our people are the foundation of our success. As an Operations & Staffing Lead, you'll be part of a high-performing team representing one of the world's most iconic brands—Victoria's Secret. We celebrate confidence, empowerment, and individuality, offering premium products and innovative retail experiences.

What We're Looking For:

· Retail or hospitality experience with a strong operational mindset.

· A people-first leader who thrives in a dynamic, fast-paced environment.

· Strong organizational and computer literacy skills to manage scheduling & reporting.

· A passion for coaching, training, and supporting teams to drive success.

Perks & Benefits:

* Exclusive employee discounts across Valiram brands.

* Career development and internal growth opportunities.

* Referral programs and more

Note: only Australian/NZ Citizens & PR holders will be contacted.

Ready to make an impact? Apply today

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

  • Employee discount
  • Referral program

Experience:

  • Retail management: 2 years (Preferred)
  • Hospitality: 3 years (Preferred)

Work Location: In person

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