sales representative

6 days ago

Launceston, Tasmania, Australia Leightons 4x4 Full time $40,000 - $70,000 per year

POSITION PURPOSE:

Sales representatives have a vital role in delivering high level customer service, supporting retail operations and contributing to sales targets. As a first point of contact for customers Sales representatives need friendly and welcoming communication skills, strong product knowledge, and a passion for 4wd camping and outdoor adventure culture.

KEY RESPONSIBILITIES:

Customer Service & Sales

- Greet customers warmly and identify their needs

- Provide accurate product advice and recommend suitable solutions

- upsell and cross-sell complementary products/services where possible

- correctly and efficiently process sales orders/invoices/purchase orders through the POS system

- Follow up on customer enquiries, quotes and special orders in a timely manner

- Work closely with workshop team and manager to book in customer jobs

- Communicate clearly with customers regarding booking day/time reminders and pricing

Product Knowledge

- Stay up to date with the latest product releases

- Understand features, benefits, pricing and warranties across multiple brands

- Communicate confidently about product comparisons and alternatives

- Attend any product training sessions or supplier demonstrations as required

Store Presentation & Merchandising

- Ensure shelves are stocked, clean and attractively presented

- Set up and maintain promotional displays and signage

- Assist with unpacking deliveries and pricing new stock

- Keep showroom areas clean, free of empty boxes, clutter, or trip hazards to ensure it is customer ready at all times

Stock & Inventory Support

- Monitor stock levels ongoing and notify manager of low or fast-moving items

- Accept deliveries of items, check order is correct, counted, and supplier invoice pricing is correct

- Sign off on invoices received ready to be processed, noting which customer it is for

- Cross reference sales orders to stock arrival, notify customers in a timely manner

- Assist with stocktakes, rolling stock management and stockroom organisation

- Process returns, warranty claims and faulty stock under guidance of manager

Teamwork and Professionalism

- Work closely with store manager and other team members to meet store goals

- Help out within any area of the business as required including workshop fitting

- Attend staff meetings and contribute ideas and efficiencies

- Contribute to a supportive and positive team culture

- Communicate clearly and respectfully with customers and colleagues

- Maintain punctuality, reliability and tidy professional appearance

- Take pride in delivering high-quality work that reflects the stores reputation

KEY PERFORMANCE INDICATORS:

Customer satisfaction and positive feedback

Contribution to sales targets

Accuracy and efficiency at point of sale

Attendance and reliability

Product knowledge

Contribution to the team

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