E-Commerce Assistant

3 days ago

Silverwater, New South Wales, Australia Home General Full time $49,900 - $51,000 per year

About the Role

We are looking for a motivated and reliable Ecommerce Assistant to support the day-to-day operations of our small online business. This role is hands-on and varied, ideal for someone who enjoys a mix of customer service, order management, and general ecommerce support.

Key Responsibilities

  • Order Fulfilment: Pick, pack, and prepare customer orders for dispatch.
  • Customer Service: Respond to customer inquiries on eBay (and other platforms) promptly and professionally.
  • Platform Management: Update and maintain product listings, pricing, and inventory levels across our ecommerce platforms.
  • Order Processing: Place stock orders with suppliers as needed and track deliveries.
  • Marketing Support: Assist with basic advertising and promotions while keeping within budget.
  • General Support: Help with any other tasks related to the smooth running of the online store.

Skills & Experience

  • Previous experience in ecommerce, retail, or warehouse operations is an advantage, but not essential.
  • Good computer skills (familiarity with eBay, Shopify, or similar platforms preferred).
  • Strong communication and customer service skills.
  • Organised, reliable, and able to work independently.
  • Physically able to handle pick/pack tasks.

What We Offer

  • Flexible, small-business environment where you can make a real impact.
  • Opportunity to learn multiple aspects of ecommerce operations.
  • Supportive team culture.

Job Type: Full-time

Pay: $49,900.00 – $51,000.00 per year

Work Authorisation:

  • Australia (Required)

Work Location: In person

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