Stakeholder and Customer Engagement Specialist

About the role

Band 5 - base salary from $121,231 per annum (plus super) - total package to be negotiated with preferred candidate based on skills and experience

Genuine opportunity to help shape Tasmania's energy future through meaningful customer and stakeholder engagement

At TasNetworks our people are focused on powering Tasmanian communities and businesses to a brighter energy future.

We're looking for an experienced Stakeholder and Customer Engagement Specialist to lead our Revenue Reset Engagement Program — ensuring that the voices of our customers and stakeholders are genuinely heard, understood, and embedded in decisions that will ultimately shape Tasmania's energy future.

Key responsibilities of this dynamic, state-wide role include:

• managing the full life cycle of our revenue reset engagement program, from planning and delivery to reporting and dissemination of insights
• developing, implementing and measuring best-practice engagement activities to help ensure our future priorities genuinely reflect customer and stakeholder needs and expectations
• communicating insights in a way that builds capability and trust with a broad spectrum of audiences, from everyday customers through to board and executive
• creating enrichment opportunities to build the knowledge and understanding of internal and external stakeholders to ensure our plans are shaped by informed feedback
• driving a customer-first culture by contributing to engagement maturity training and initiatives.

About you

You're an experienced professional who thrives on connecting people, building trust and navigating complexity. You bring:

• a minimum of five years' experience in stakeholder engagement and/or communications
• exceptional thought leadership and interpersonal skills with the ability to quickly build rapport and influence with a variety of audiences
• a strong ability to collaborate with a diverse group of internal and external stakeholders
• a level of curiosity to understand and analyse diverse and often competing perspectives, with the capacity to turn insights into actionable customer outcomes and initiatives
• highly developed consultation, facilitation, and communication skills
• a talent for distilling complex concepts and issues into accessible engagement materials and activities to ensure feedback is informed and aligned with the engagement program's objectives
• exceptional organisational skills and the ability to prioritise in a rapidly changing environment
• a passion for customer advocacy and a sensitivity to the lived experience of all energy users
• Knowledge and understanding of the National Electricity Market (NEM), or the ability to quickly acquire, along with political and regulatory environments and the impact of electricity pricing on customers and stakeholders.

This is a fantastic opportunity to help shape Tasmania's energy future through meaningful customer and stakeholder engagement, be sure to submit your interest today

What's on offer

This is a Permanent full time opportunity, offering an attractive remuneration and benefits package.

At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.

As an "employer of choice" we offer excellent employee benefits including:

• Great professional development opportunities
• Flexible work arrangements
• Electricity discount of 16.66% (following probationary period)
• Paid volunteer days (we strive to give back to the community)
• Free onsite parking (It all adds up)
• Onsite gyms (plus an annual health and wellbeing rebate)
• Personalised career pathways and development opportunities
• All the equipment you'll need to be successful in your role

We are proud to be work180 accredited, check us out here.

How to apply

Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click here.

Applications close 11:59pm Tuesday 26th August 2025, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.

For further information about the role, please contact Allison Winter, Leader Strategic Engagement -

TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.

About Us

TasNetworks is Powering a Bright Future by delivering safe and sustainable essential services while maximising value for all of Tasmania.

As Tasmania's provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and are committed to working with our community to make a meaningful difference to the lives of Tasmanians - through and beyond the delivery of electricity and telecommunication services.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.

Together, we are powering a bright future for Tasmania.