Customer Service

Join Zafino – one of Australia's leading fashion jewellery brands – and be part of a small, dynamic team that loves what they do.

Zafino is a Melbourne-based, family-owned jewellery brand creating affordable, high-quality pieces designed to make every day feel a little more beautiful. From our growing network of national stockists to our online community, Zafino is proudly building a brand that customers love and follow.

Based in our Richmond office, this full-time Customer Service & Admin Coordinator role offers some flexibility to work from home from time to time. We're also open to considering reduced hours or part-time arrangements for the right candidate. This position is ideal for someone organised, energetic, and customer-focused who thrives in a fast-paced, creative environment.

Why you'll love working with us

• Vibrant team culture – Join a small, close-knit team that's passionate, supportive, and hands-on.
• Hybrid flexibility – Primarily office-based in Richmond, with the option to work from home occasionally.
• Beautiful workspace – Modern, creative office surrounded by great cafes, shops, and transport links.
• Career growth – Opportunities to expand your skills across customer service, operations, and eCommerce.
• Employee perks – Product discounts and early access to new collections.

About the role

As the Customer Service & Admin Coordinator, you'll be the friendly voice and face of Zafino – supporting our wholesale stockists, online customers, and internal team.

You'll handle day-to-day customer communication, process orders, assist with administrative tasks, and ensure every customer interaction reflects the premium service our brand is known for.

This role suits someone who is efficient, detail-oriented, proactive, and genuinely enjoys helping people.

Key Responsibilities

·      Provide exceptional customer service to wholesale and online customers via email, phone, and chat.

·      Process and manage orders through our systems with accuracy and attention to detail.

·      Support the sales team with order tracking, product information, and account updates.

·      Prioritise incoming emails and enquiries for the team

·      Solve customer issues quickly and effectively

·      Assist with product uploads, inventory checks, and general administrative tasks.

·      Liaise with our warehouse and logistics teams.

·      Maintain customer records and ensure all communication is timely, professional, and friendly.

·      Contribute to continuous improvement across our admin and customer service processes.

About you

You're confident, organised, and bring a positive, can-do attitude to everything you do. You take pride in keeping things running smoothly and genuinely enjoy creating great experiences for customers. You're adaptable and able to switch between tasks without losing focus, and you're more than happy to roll up your sleeves and get involved across a wide variety of areas within the business.

You'll bring:

·      Previous experience in customer service or administration (retail, wholesale, or eCommerce ideal)

·      High attention to detail, accuracy in admin tasks and time management

·      Strong multitasking ability and organisational skills

·      Excellent written and verbal communication skills

·      Confidence using digital tools (Shopify, Cin7, Xero, NuORDER, excel or similar platforms an advantage)

·      The ability to prioritise tasks and work independently within a small team environment

·      A genuine interest in fashion, retail, and brand-building

How to apply

Click Apply to submit your resume and a short cover letter telling us why you'd be a great fit for Zafino.

We value enthusiasm, initiative, and a great attitude as much as experience — if this sounds like you, we'd love to hear from you.

Zafino

Because everyone deserves beautiful.