Job Ad — Level 2 Support Coordinator

Work from Home | Part-time (25 hrs per week, Mon–Fri) | $90K + Super pro rata | Pathway to Full-time

About the Role

Kukoon is seeking an experienced Level 2 Support Coordinator to join our growing team.

This role manages a mixed caseload, supporting participants to understand and implement their NDIS plans across all support areas — while also providing specialist coordination for Home and Living supports, including ILO, SIL, SDA and home modifications.

You'll play a key role in helping participants achieve meaningful outcomes while contributing to Kukoon's expansion in the Home and Living space.

This role offers flexibility, purpose, and the opportunity to grow into a full-time position as our service continues to expand.

Why Join Kukoon?

• Work-from-home flexibility
• Supportive, values-driven culture with strong leadership
• Pathway to full-time as the service grows
• Opportunity to help shape Kukoon's Home and Living services (ILO focus)
• Career development and ongoing professional support

Your Key Responsibilities

• Coordinate and implement NDIS plans for participants with varying levels of complexity
• Build strong relationships to support participant goals and independence
• Facilitate Home and Living solutions such as SDA, SIL, ILO, and home modifications
• Work collaboratively with internal and external providers to achieve positive outcomes
• Provide capacity-building and mentorship to participants and their support networks
• Maintain accurate documentation and compliance with Kukoon's policies and Practice Guide

What We're Looking For

• Experience in Support Coordination
• Knowledge of Home and Living supports (SDA, SIL, ILO, home mods)
• Strong communication and problem-solving skills
• Ability to manage a mixed caseload and competing priorities
• A proactive, participant-focused approach aligned with Kukoon's mission and values
• Understanding of NDIS systems, price guide, and quality standards

Essential Requirements

• Full Australian working rights
• Working with Children Check
• NDIS Worker Screening Check
• Completion of the NDIS Orientation Module
• Current Australian Driver's Licence

Role Details

• Location: Work from home (some travel may be required)
• Hours: 25 hours per week, Monday to Friday
• Salary: $90K pro rata + Superannuation, commensurate with experience
• Growth: Opportunity to transition to full-time as caseload increases

Screening Questions

• Have you previously provided Level 2 Support Coordination under the NDIS?
• Do you have experience in Home and Living supports (SDA, SIL, ILO, or home modifications)?
• Have you facilitated ILO exploration or design processes?
• Are you available to work 25 hours per week (Monday–Friday)?
• Are you confident managing a caseload and documentation remotely using a client management system?

Apply Now

Email your resume and cover letter outlining your qualifications and experience to , or apply directly through this advertisement.

Kukoon is an equal-opportunity employer and celebrates diversity within its team.

Ready to make a difference?

Join us in creating meaningful change and supporting the independence and well-being of our participants. Apply today and become part of the Kukoon Kommunity

Job Type: Part-time

Pay: $61,165.48 – $102,681.94 per year

Expected hours: 25 per week

Benefits:

• Employee mentoring program
• Professional development assistance
• Work from home

Application Question(s):

• Have you previously provided Level 2 Support Coordination under the NDIS?
• Do you have experience in Home and Living supports (SDA, SIL, ILO, or home modifications)?
• Have you facilitated ILO exploration or design processes?
• Are you available to work 25 hours per week (Monday–Friday)?
• Are you confident managing a caseload and documentation remotely using a client management system?

Work Authorisation:

• Australia (Required)

Work Location: Remote