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Guest Experience Expert

2 weeks ago


Brisbane, Queensland, Australia Marriott Full time $40,000 - $60,000 per year
Position Summary:
  • Assist with the Executive Lounge service period, tending bar and serving food to guests, fueling their curiosity and inspiring brilliance
  • Receive daily updates on hotel requests and action accordingly
  • Ensure the Executive Lounge is presentable and clean at all times
  • Assist with serving alcoholic and non-alcoholic beverages to guests, feeling empowered to make an impact
  • Understand guest requirements, engaging and inspiring guests with each customer experience
  • Support the Front Office Team in general operational tasks showcasing your readiness to adapt to any situation
  • Build and strengthen relationships with existing and new customers to enable future bookings
About You:
  • An up-to-date RSA
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
Our Benefits:
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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