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Customer Success Specialist

2 weeks ago

Bondi Junction, New South Wales, Australia Quandoo GmbH Full time $104,000 - $130,878 per year
Company Description

Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team

Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build a strong online presence and increase their bookings. We also provide a selection of SaaS solutions to simplify how they manage bookings, turn tables and build better diner experiences. So if you are ready to showcase those amazing customer service & people skills, then we encourage you to apply

Job Description

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

  • Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo
  • Partner Support: our frontline team handling all incoming communication channels - phone, chat and email
  • Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

Job Description
  • Provide a high-level of support to our partners restaurants
  • Understand the partner lifecycle and how the three verticals work together
  • Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
  • Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
  • Maintain an expert level understanding of our product and service to clearly communicate the value
  • Have a commercially minded approach to nurturing our partner base
  • Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
  • Be the voice of our partners to provide internal feedback on how we can improve
Your profile
  • 1-2 years experience in providing an exceptional customer experience in the B2B sector
  • Proactive approach with a sales undertone to servicing our partners
  • Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders
  • Proven experience in successfully overcoming challenging situations
  • The ability to work autonomously and be self-disciplined
  • Understanding of the importance of teamwork
  • A keen eye for detail and accuracy when performing tasks
  • Efficient time and priority management skills
Additional Information
  • Flexible working conditions.
  • Opportunity to work on both local and national level where your skill sets are diversified
  • No Boredom Quandoo offers challenges and development every day
  • Personal Development annual allowance of 200 euros (available once probation has been passed)
  • Contribute to the success of the company - Learn your role and become an industry expert
  • The opportunity to work with people from all around the world
  • Fun working environment - collaborate with highly motivated colleagues
  • Access to Quandoo's EAP - Nilo Health

If you want to be a part of Quandoo's future then we encourage you to apply now…Pls Note: Only applicants who are short-listed will be contacted.

About us

At Quandoo, we bring gastronomy and technology together.

Since launching in December 2012, we have continuously grown and are now active in 11 countries around the world such as Australia, Germany, Italy and the United Kingdom. With plans to develop even further, our mission is clear: To transform the world's dining-out experiences.

We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service and maximise their overall potential.

As an employer we are committed to the growth of every team member and support collaboration across organizational boundaries. We deeply care about what we do, we are respectful, open and have faith in our colleagues abilities.

This is why our core values are fundamental to us:

have a growth mindset

feel responsible

be united.