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Product Consultant
2 weeks ago
Career Area
Sales
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As the BCP CORE Small Wheel Loader, Backhoe Loader, Small Track Type Tractor) Product Consultant supporting the ANZP region, you will provide product and application expertise to the regional field sales rep teams and dealers to support prime product and work tool sales execution and alignment (i.e. right sizing buckets). You will also provide significant support to the Product Group and New Product Introduction (NPI) Managers during various NPI phases in terms of voice of the customer collection/communication, development of functional specifications and critical customer requirements. You will also be very engaged in competitive tests and analysis.
Role Summary:
Responsible for applying decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and contribute to strategic planning.
What You'll Do
- Support sales execution and providing product and application expertise to the global field sales rep teams and dealers to support prime product and work tool sales execution and improved value proposition.
- Responsible for developing and delivering product and application training to field reps, dealers & customers.
- Identify, manage and provide reports on competitive performance studies, feature/benefit comparisons and maintenance and repair cost analysis.
- Provide significant input to SWL Product Group and NPI team(s) for next generation product development activities.
- Provide significant input to STTT Product Group and NPI team(s) for next generation product development activities.
- Provide significant input to BHL Product Group and NPI team(s) for next generation product development activities.
- Assist in defining and placing value on new product features, functional and technical specifications, and general product requirements.
- Provide BHL/SWL/STTT Product Group with industry-specific trends based on customers' operational data and benchmarking.
- Respond and/or action dealer requests and product queries in a timely manner.
- Support in territory trade shows, being the face of Caterpillar representing BCP CORE Products.
- You will be responsible for arranging transportation for all BCP CORE products in relation to Expos, Training and competitive rental machines.
- You will manage the BCP CORE Loan account where applicable for regional requirements, assuring new machines are ordered and correctly configured as well as managing the sale and disposal of existing units
What You Have (Core Skills)
- Customer Focus: Align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
- Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Develops a cooperative work relationship with others inside the department and especially field sales organizations, dealers and customers
- Technical Excellence: Able to clearly demonstrate the ability to understand and articulate technical machine performance and application knowledge that allows you to be regarded as an "expert" in product applications
- Value Selling: Ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Top Candidates Will Also Have
- Bachelor's degree.
- Job-related experience within an engineering, product group, industry, product marketing or sales support background.
- A broad knowledge and understanding of Caterpillar products, commercial strategies, dealer operations and capabilities.
- Language skills will be a bonus.
- Experience interacting with Caterpillar's dealer network either in an industry or product support capacity.
Additional Details
Up to 30% travel will be expected for this role (domestic and international)
Compensation & Benefits
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:
- Competitive remuneration package
- Attractive Bonus and Share options
- Career development with global prospects
- A strong commitment to safety and your wellbeing
- An inclusive workplace culture focused on quality, customer service and the environment
- A commitment to diversity and inclusion, equal opportunity, and equal outcome
- SMART spending APP
- The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Additional Information
Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website
Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you'll discover that working for a global leader creates endless opportunities for you.
Posting Dates
September 3, September 18, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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