Club Loyalty Manager

Club Lasseters Loyalty Manager 

Location: Central Australia, Alice Springs

Salary: $75,000 - $85,000 depending on skills and expierence

As Lasseters, we pride ourselves in being the centre of entertainment in Alice Springs and providing an enjoyable and fun experience for our guests as well as our staff. Meet and greet patrons entering the Casino, helping patrons with general enquiries, and performing administrative duties such as processing Club Lasseters Memberships. The Club Lasseters Loyalty Manager will be leading a small team and report to the Gaming Manager while also working in conjunction with many other departments. The applicant will have a good sense of initiative while also following Gaming legislation. The role will assist with the operations of promotions and functions as well as the day-to-day operations of our Loyalty program across all membership tiers.

I have these skills:

• Outgoing personality
• Comfortable speaking confidently in front of an audience using a microphone
• Leadership and Mentoring skills
• Outstanding Customer Service Skills
• Conflict de-escalation and resolution
• Solution minded
• Computer and admin skills
• Work ethic
• Positive Communication – verbal and non-verbal
• Social & team contributor
• Integrity
• Cultural awareness

WHAT - Experience and competency I have

• Experience/knowledge in Electronic Gaming or Table Games
• Strong leadership skills
• Strong people relations, listening, cultural awareness and negotiation skills
• Previous customer service experience
• Knowledge and experience of food & beverage operations
• Outstanding time-management and organizational skills
• Friendly, positive, energetic disposition and committed to delivering exceptional guest & staff service
• I have or the ability to have Responsible Service of Alcohol (RSA) Responsible Service of Gambling (RSG), Casino Operative Licence (COL) certificates and Anti Money Laundry training
• Confident public speaking skills
• Departmental policies and procedures and gaming legislation
• Experience working with online Management Systems
• Motivated to learn new skills and techniques
• Ability to work 24/7 across varying shifts including nights and weekends
• Flexible, reliable, and responsive to a range of work situations
• Strong problem-solving skills
• Ability to perform under pressure, fast-paced environment, taking the initiative, prioritizing, working collaboratively

HOW - I do what I do

• Delivering exceptional customer service, driving initiatives and expanding boundaries – always looking for 'that next step'.
• Exceed customer expectations in providing prompt and courteous services such as quick member registrations, and attending to customer's needs
• Provide detailed information to customers about gaming products such as Club Lasseters, and promote upcoming events.
• Comfortable speaking confidently in front of our gaming members using a microphone
• Ability to plan and execute events and product promotions, annual celebrations/seasonal events and in-house activations.
• Ensure that event details are clearly communicated to all parties professionally and on time. 
• Liaise with the Marketing Department to ensure thorough implementation of events and promotions.
• Be proactive in advancing the casino and creating efficiencies and proactive in creative promotions ideas.
• Ensure working hours are flexible to cater for the needs of events.
• Ensure all staff deliver prompt, efficient and cordial attention to all guest needs.
• Clear staff management encompassing rostering, hiring, and performance management
• Co-ordinate maintenance tasks to remedy issues quickly
• Attend to all staff requests quickly and efficiently, actively seem and connected to people and culture.
• Ensure good communication throughout the department.
• Initiate immediate enquiry into guest feedback and ensure corrective action is taken, and report such incidents and actions to Management.
• Administrative procedures such as entering member details into the database, mailing duties, rapports etc.
• Use and work with Patron Management System (PMS)

We Value - Our Team - Our People

We offer you

• Flexible working arrangements to support work - life balance
• Staff benefits, health club, 25% discount on food and beverages across Lasseters Operations
• Meals provided while you are on eligible shifts
• Uniforms are provided and laundered
• Professional development, training, and career advancement
• IHG Employee Benefit Programme Membership
• Staff & Family social events
• Potential discounted staff accommodation settling in period

Does this sound good to you? Then we are looking for you

*Only apply for this position if you have legal work rights in Australia