Customer Care Manager

2 days ago

Kotara, New South Wales, Australia Fins Swim Schools Full time

Looking for a role where everyday is different and you help to teach children a skill for life that is both Life Saving and Life Changing.

Fins Swim School is a privately owned indoor heated Swim School located in Kotara. The School has been operating since November 2016 and continually experiencing exponential growth.  We teach children aged from 3 months to 14 years of age.

We have developed a strong "TEAM" culture and values with a focus on educating and teaching in a fun positive environment for both staff and clients.

Our programs which have been developed over the last 30 years are unique and successful resulting great outcomes and learning for our swimmers and families.

We are currently looking to recruit a Customer Service / Administration Manager with the personality to be the face of our day to day business. The position has a combination of duties including but not limited to;

  • "Wowing" our customers
  • Shaping the future direction of this business
  • Problem Solving
  • Regular day to day duties including maintaining our database, greeting customers etc

No previous Swim School experience is necessary however, a passion and belief for the importance of teaching children to swim in a FUN and SAFE environment is.

We will provide;

  • A welcoming "Team" environment
  • Full training provided
  • Fun, learning, and personal growth

You must be able to;

  • Want to make a difference "everyday"
  • MUST be available to work Saturday AM)
  • A desire to want to learn and develop your skills
  • Deliver "WOW".

What do you NEED;

  • Current Resuscitation Certificate
  • Current Working with Children Check
  • A willingness to obtain industry qualifications if successful
  • Fun, CAN-DO attitude
  • Strong "customer service focussed" beliefs

Do you believe you have what it takes?  Submit your application via SEEK including a cover letter and your resume.  Applications WITHOUT a cover letter will not be considered.  Applications close on Monday 24th November 2025 or until filled. Fins is a child safe employer.

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