Reservations & Events Assistant

4 days ago


Cremorne, Australia MS FRANKIE Full time $24,950 - $36,000 per year

Join the Ms Frankie Group – Melbourne

We're looking for a confident, organised and hospitality-loving Reservations & Events Assistant to join our team.

This role is all about supporting our Sales & Events team to deliver exceptional event planning and seamless client care. You'll be the first point of contact for many of our guests — taking phone reservations, helping plan and coordinate events, and making sure every detail is considered and communicated.

Your day-to-day will include:

  • Taking and managing reservations via phone and email with warmth and professionalism
  • Assisting the Sales Team with event planning and execution
  • Preparing event documentation, managing client communications, and tracking event timelines
  • Liaising with venue managers and suppliers to ensure every event runs smoothly
  • Maintaining accurate admin and CRM updates across all bookings
  • Supporting the team to deliver standout guest experiences from first contact to post-event follow-up

You'll thrive in this role if you:

  • Have a background in hospitality, events or reservations
  • Are confident, well-spoken and guest-focused
  • Have strong organisation and admin skills (bonus if you love a checklist)
  • Enjoy being part of a collaborative, fast-paced and high-energy team
  • Have a genuine passion for service, storytelling and creating memorable experiences

This is a part-time/casual role based across our venues and head office. Tuesday to Friday 12:00 pm to 5:00 pm.

If you love the idea of being part of a growing, creative and people-driven hospitality group — we'd love to hear from you.

Job Type: Part-time

Pay: $24.95 – $36.00 per hour

Work Authorisation:

  • Australia (Required)

Work Location: In person


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