Shift Manager

We're the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we're on a mission to make people feel loved, celebrated and remembered. Whether it's a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We're proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We're not just about selling cards or gifts – we're here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we've built a place where people (and ideas) can truly thrive.

If you're looking to make an impact, bring your spark and be part of something meaningful – we'd love to have you on the team.

Tamworth - On-site | Competitive Salary + Benefits

About the role

As our new Shift Manager – Fabrication and Print, you'll take the reins of our print and fabrication operations at our Tamworth site. From balloons and mugs to personalised household products, you'll lead a team that brings the Moonpig magic to life. You'll manage performance, ensure Health & Safety standards, and keep our production running like clockwork. You'll be a hands-on leader, supporting your team during peak periods and driving continuous improvement across the board.

This is your chance to make a real impact, not just on output, but on our people, culture, and the smiles we deliver every day.

• Lead and develop the Print and Fabrication teams, ensuring operator training and competency.
• Oversee daily operations, ensuring consistent achievement of SLAs and production output.
• Manage rotas, staffing, and training plans to maintain a safe and skilled workforce.
• Collaborate with the Shift Manager – Off-the-Shelf and Maintenance teams to optimise workflow.
• Monitor consumables and materials, ensuring efficient stock management and reordering.
• Maintain high standards of cleanliness, organisation, and Health & Safety compliance.
• Log and communicate shift updates, technical issues, and team development progress.
• Take the lead on continuous improvement initiatives to boost efficiency, safety, and quality.
• Step in during busy periods to keep things moving smoothly.

• Experience leading in a fast-paced production or operational environment.
• Strong people management skills – you're confident in coaching, training, and developing teams.
• Knowledge of digital print and fabrication machinery, such as HP presses and finishing equipment.
• Organised and proactive, with great communication skills and a hands-on mindset.
• Focused on Health & Safety with a drive for high operational standards.
• Comfortable working cross-functionally with supply chain, maintenance, and operations teams.
• Passionate about continuous improvement and team performance.

Interview Process:

Stage 1: On-site meeting with the Hiring Manager and one team member (45–60 mins)

Stage 2: On-site meeting with additional team members (45–60 mins)

Please note: Our interview process may vary depending on the specific role, hiring team availability, or other business needs. We aim to keep candidates informed of any changes throughout the process.

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:

Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.

Wellbeing First: Private medical and dental care (UK), mental health support, and on-site food trucks during busy periods.

Feel-Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we Think Team every day.

On-Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.

Room to Grow: Learning opportunities, internal development paths, and the chance to Raise the Bar as you grow with us.

Want to know more?

Explore our full benefits package: here

Our Values

At Moonpig, our values guide how we show up every day — whether we're packing orders, fixing a printer jam, or helping a teammate hit a deadline:

Be Brave – We speak up, take initiative, and try new things — even when it's a bit outside our comfort zone.

Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.

Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.

Think Team – We support each other, work together, and know we're stronger as one team — whether on the warehouse floor or across the business.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We're proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.