Innovation and Development Officer

About Us

Palliative Care South East provides palliative care in the southeast metropolitan region of Melbourne. We support people with a life-limiting illness to live well and, in doing so, provide support at home to improve the quality of life of individuals, carers and families. Our specialist palliative care services are provided to people of all ages, free of charge, in the Local Government areas of Cardinia, Casey, Greater Dandenong and part of Kingston.

The Role

The Innovation and Development Officer will play a key role in advancing projects and initiatives that enhance the quality, effectiveness, and sustainability of our community-based palliative care service. Working collaboratively with a broad range of stakeholders, including staff, consumers, and management, the role will focus on identifying opportunities for improvement, analysing service gaps, and supporting the design and implementation of innovative service models and processes. Through consultation, data analysis, and project coordination, you will gather insights and evidence to inform service development priorities.

Key Responsibilities

• Support the planning, coordination and delivery of service development and innovation projects in alignment with organisational strategy
• Conduct needs analyses, stakeholder consultations, and environmental scans to identify opportunities for improvement
• Develop and maintain project documentation including plans, risk registers, progress reports, and evaluation frameworks
• Facilitate effective engagement and communication with internal and external stakeholders to support project objectives
• Assist in the design, piloting, and evaluation of new models, processes, and resources that strengthen service delivery
• Analyse data and feedback to identify trends, outcomes, and opportunities for continuous improvement
• Prepare high-quality written reports, briefings, and recommendations for management and governance committees
• Support the integration of project outcomes into operational practice, ensuring sustainability and alignment with clinical governance frameworks
• Contribute to a culture of innovation, collaboration, and quality improvement across the organisation

Required Skills and Experience

• Relevant tertiary qualification in health, social sciences, project management or related field
• Demonstrated experience in coordinating or supporting service development or improvement projects, preferably within healthcare or community services
• Experience in stakeholder engagement, consultation, and facilitation
• Experience in data collection, analysis, and reporting to inform decision-making and evaluation
• Knowledge of project management methodologies and tools
• Awareness of clinical governance and quality frameworks relevant to healthcare delivery
• Strong organisational and project coordination skills, with the ability to manage multiple priorities and meet deadlines
• Excellent written and verbal communication, including the ability to prepare reports, presentations and briefing papers
• Analytical and problem-solving skills, with attention to detail and a focus on practical outcomes
• Demonstrated ability to work collaboratively across teams and disciplines
• Proficiency in Microsoft Office Suite and project management software

Benefits

PCSE is transitioning through an exciting stage of growth and change, and the successful candidate will have access to a range of benefits including:

• Attractive salary packaging options - up to $15,900 tax free per year
• Flexible work life balance opportunities
• Training and Development Opportunities
• Rewards and Recognition program
• An Employee Assistance Program (EAP) is funded by the employer for business and private access
• A wonderful supportive team and a leadership group that will value your contribution
• Option to undertake the role part-time and flexibility with work hours

For further information (Inc. Position Description) and to apply visit 

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