Claims Advisor

2 days ago

Newcastle, New South Wales, Australia Suncorp Group Full time $60,000 - $120,000 per year

Join Suncorp Group and Make a Difference in People's Lives
Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for a dedicated individual to join us as a
Claims Advisor
based in
Newcastle
, offering a flexible hybrid working model after the training period.

Why You Should Join Us

  • Make a Real Impact: As a Claims Advisor, you'll play a crucial role in helping individuals who have suffered personal, psychological injuries. Your work will contribute to getting their lives back on track, making a tangible difference in their quality of life.
  • Flexibility: Enjoy the flexibility of a hybrid working model, including a 9-day fortnight Allowing you to balance office and remote work effectively.

What You'll Do

  • Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

What You'll Bring

  • Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results. A Psych background would be highly desirable.
  • Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
  • Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
  • Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.
  • Bonus Points: Allied Health or Psych experience would be highly regarded.

What We Can Offer You
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Chase the Sun, apply online today
Your future at Suncorp Group awaits

  • Technical Advisor

    2 weeks ago

    Newcastle, New South Wales, Australia Suncorp Group Full time $120,000 - $180,000 per year

    High potential career development opportunity to join our growing NSW Workers Insurance businessMake a real difference providing quality outcomes for our customer and businessNewcastle Location / hybrid wfhPermanent roleAbout the roleThe Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims...

  • Injury Management Advisor

    7 days ago

    Newcastle, New South Wales, Australia Suncorp Group Full time $90,000 - $120,000 per year

    Permanent roleProvide side by side technical coaching and mentoring to team members in injury management and strategyNewcastle CBD location / hybrid wfhPersonal Injury Insurance aspires to be partners in our customers' recoveries and return them to their lives, while doing the right thing for our business, shareholders and the community.The role provides...

  • Loss Adjuster

    4 weeks ago

    Newcastle, New South Wales, Australia AmTrust International Full time

    OverviewJoin to apply for the Loss Adjuster role at AmTrust International.Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Property Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our...

  • Senior Client Services Officer

    4 weeks ago

    Newcastle, New South Wales, Australia SS&C Technologies Full time

    Join to apply for the Senior Client Services Officer role at SS&C Technologies As a leading financial services and healthcare technology company, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology. Get To...

  • Senior Client Services Officer

    4 weeks ago

    Newcastle, New South Wales, Australia SS&C Technologies Full time

    Join to apply for the Senior Client Services Officer role at SS&C TechnologiesAs a leading financial services and healthcare technology company, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology.Get To Know...

  • Company Accountant

    1 week ago

    Newcastle, New South Wales, Australia Colterlec Pty Ltd Full time $104,000 - $156,000 per year

    About UsColterlec is an Australian owned and operated business and a leading distributor, manufacturer and maintenance provider of engineered electrical product innovations and solutions.With a proud 28-year legacy, Colterlec partners with global manufacturers to deliver quality, reliable, and forward-thinking electrical solutions to customers across...

  • Lawyer - Workers' Compensation

    3 days ago

    Newcastle, New South Wales, Australia Hall & Wilcox Full time $80,000 - $120,000 per year

    Permanent full time positionBased in Sydney or NewcastleHybrid and flexible working; WFH and from modern, open plan offices. We will provide you with WFH IT equipment plus reimbursement of up to $500 for additional equipmentReward and recognition, including competitive remuneration and career progressionLearning and career development programs for all roles...

  • Claims Advisor

    3 days ago

    Newcastle, Australia EML Group Full time

    Claims Advisor EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us...

  • Claims Advisor

    5 days ago

    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Claims Advisor

    2 weeks ago

    Newcastle, Australia Suncorp Group Full time

    **Join Suncorp Group and Make a Difference in People's Lives!** Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for a dedicated individual...

  • Claims Advisor

    2 weeks ago

    Newcastle, Australia Suncorp Group Full time

    **Join Suncorp Group and Make a Difference in People's Lives!** Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for dedicated individuals to...

  • Claims Advisor

    3 days ago

    Newcastle, Australia Suncorp Group Full time

    **Join Suncorp Group and Make a Difference in People's Lives!** Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for a dedicated individual...

  • Claims Advisor

    3 days ago

    Newcastle, Australia Suncorp Group Full time

    At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We currently have an opportunity for a Claims Advisor to join the Industrial Deafness claims team to manage a portfolio of workers compensation claims. This is 12-month contract role offering a hybrid work...

  • Claims Advisor

    4 weeks ago

    Newcastle-Maitland, Australia Bendigo Advertiser Full time

    Join to apply for the Claims Advisor role at Bendigo Advertiser2 days ago Be among the first 25 applicantsJoin to apply for the Claims Advisor role at Bendigo AdvertiserJoin Suncorp Group and Make a Difference in People's Lives Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we...

  • Claims Advisor

    2 weeks ago

    Newcastle, Australia Suncorp Group Full time

    We’re looking for a Claims Advisor to join our Newcastle team on a** 12-month contract** basis. The purpose of this role is to provide a superior level of customer service and proactive management of a portfolio of CTP Claims in accordance with legislative, regulatory & procedural guidelines, in order to achieve cost effective and timely claim...

  • Insurance Claims Advisor

    2 weeks ago

    Newcastle, Maitland & Hunter, Australia Hays | Insurance Full time $85,000 - $100,000 per year

    A well-established insurance business is seeking dedicated individuals to join their team as Claims Advisors. Are you passionate about making a positive impact on people's lives and supporting communities during challenging times? A well-established insurance business is seeking dedicated individuals to join their team as Claims Advisors in Newcastle,...

  • Claims Advisor

    2 weeks ago

    Newcastle, Australia Suncorp Group Full time

    Suncorp Group currently have a vacancy available for a customer service focused professional to manage a portfolio of claims in the Workers Compensation Claims team. These are important roles within the business where you can positively impact quality of life for people who have suffered personal injuries at work. This is a permanent, full-time role based...