Patient Journey Manager

4 days ago

Penrith Municipality, Australia Avira Dental Full time $60,000 - $90,000 per year
Patient Journey Manager – Avira Dental (Penrith, NSW)

Where confidence begins with care.

At Avira Dental, we create more than beautiful smiles — we help people rediscover their true selves. We're looking for a Patient Journey Manager who's passionate about people, has exceptional communication skills, and takes pride in creating seamless, memorable experiences for every patient who walks through our doors.


About the Role

As the Patient Journey Manager, you'll be the key point of contact between our patients, clinicians, and support team — ensuring that every patient feels cared for, informed, and supported from their very first consultation to the completion of their treatment.

You'll take ownership of the patient experience — coordinating treatment plans, managing appointments, following up leads, and ensuring that no detail is missed along the way. This role is ideal for someone who thrives in a premium environment and genuinely loves connecting with people.


Key Responsibilities
  • Be the face and voice of Avira Dental — warmly welcoming new patients and guiding them through their treatment journey.
  • Coordinate patient appointments, consultations, and follow-ups with precision and care.
  • Present treatment plans clearly and confidently, ensuring patients understand their options and feel supported in their decisions.
  • Maintain excellent communication between dentists, treatment coordinators, and front office teams to ensure smooth clinical flow.
  • Manage patient files, treatment timelines, and key milestones using our digital systems.
  • Provide exceptional customer service — going above and beyond to make every patient feel valued, comfortable, and understood.
  • Monitor active and pending treatment cases, ensuring consistent follow-up and patient engagement.
  • Collaborate with the leadership team to continually improve the patient experience and internal systems.

About You

You're a people person at heart — warm, empathetic, and naturally organised. You know how to build trust quickly, communicate clearly, and keep things running smoothly behind the scenes.

You'll succeed in this role if you:

  • Have strong emotional intelligence and love helping others.
  • Are naturally organised and proactive — you anticipate needs before they arise.
  • Have previous experience in dental, medical, or high-end client service environments.
  • Are confident with technology, scheduling systems, and coordinating multiple moving parts.
  • Can handle sensitive patient information with professionalism and discretion.
  • Take pride in representing a brand that stands for care, confidence, and quality.

Why Join Avira Dental

At Avira, you'll be part of a close-knit, high-performing team that values innovation, compassion, and excellence. We believe in creating a workplace where you can grow — both professionally and personally — while helping others rediscover their confidence every day.

You'll enjoy:

  • A beautiful, state-of-the-art clinic environment.
  • Supportive leadership and training in patient communication and systems.
  • Opportunities to grow into leadership or multi-site coordination roles.
  • A culture that truly values care, teamwork, and long-term relationships.

Location: Penrith, NSW

Employment Type: Full-time

If you have a heart for people, a head for organisation, and a passion for transforming lives through confident smiles, we'd love to hear from you.

Apply now with your CV and a short note telling us why you'd be the perfect fit for Avira Dental to

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