Manager - Customer Service Network - Area 2
4 days ago
We are seeking a dynamic and experienced Manager Customer Service Network to lead and manage a cluster of approximately 10-12 branches within our Motion Industrial Solutions division. This role is critical for ensuring exceptional customer service, operational excellence, and continuous productivity improvement across the branch network.
The successful candidate will drive process optimisation and leverage technology and AI to optimise our cost to service, while providing strong leadership and fostering a high-performance culture across the teams.
Location: based anywhere in NSW
Key Responsibilities- Lead & Develop a High-Performing Team: Recruit, onboard, coach, and retain skilled professionals. Promote continuous learning, engagement, and collaboration across branches.
- Deliver on Financial & Operational Targets: Develop branch plans to achieve revenue growth, cost control, and exceed financial targets. Motivate branch teams to maintain high service levels.
- Optimise Network Performance: Analyse branch data to improve customer service and operational efficiency. Promote technology adoption and continuously refine service models.
- Manage Compliance & Risk: Ensure consistent policy application, regulatory compliance, and risk mitigation across branches.
- Champion Safety & Wellbeing: Lead safety initiatives, support employee wellbeing, and foster a strong safety culture within the network.
- Experienced leader with a contemporary, versatile management style balancing accountability and people development.
- Proven track record managing multiple branches or networks in trade/service industries.
- Skilled in financial management, operational excellence, and customer service delivery.
- Strong analytical and strategic capabilities to optimize network performance.
- Collaborative mindset with excellent communication and cross-functional relationship skills.
- Comfortable with technology adoption and leading change initiatives.
- Ability and willingness to travel regularly to support branch teams.
- Business qualification (e.g., Bachelor's, MBA) and formal leadership training advantageous but not essential.
- Experience in Industrial, Engineering, or MRO sectors beneficial.
- Proficiency with ERP systems, MS Office (Excel, Word, Teams), and reporting tools such as Power BI.
- Leadership, coaching, and talent development
- Financial acumen including budgeting and forecasting
- Customer relationship management and service excellence
- Strategic planning and network optimisation
- Change management and continuous improvement
- Strong interpersonal, communication, and problem-solving skills
This is an exciting opportunity to lead a vital customer service network within a growing industrial solutions division. You will play a key role in shaping operational performance, driving technological innovation, and developing high-impact teams in a collaborative and supportive environment.
Interested?
If you are ready to take on this challenging and rewarding leadership role, please submit your application through the internal careers portal.
For any questions about the role, feel free to contact Motion's Recruitment Team.
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